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Hospitality Professional

7 days ago


Red Boiling Springs, Tennessee, United States Denny's Boiling Springs Full time

We are looking for a detail-oriented and customer-focused Host/Hostess to join our team at Denny's Boiling Springs. In this role, you will be responsible for delivering exceptional guest experiences and supporting our team members to achieve outstanding results.

Main Job Responsibilities
  1. Deliver exceptional guest service by greeting guests warmly and making them feel valued.
  2. Communicate effectively with management to address guest concerns and improve service quality.
  3. Develop effective strategies to manage competing demands and priorities in a fast-paced environment.
  4. Take ownership of ensuring that all guests are acknowledged when leaving the establishment.
  5. Use proper telephone etiquette to handle phone calls in a professional manner.
  6. Organize and prioritize reservations to maximize guest satisfaction.
  7. Manage waitlists to minimize guest waiting times and optimize table availability.
  8. Prepare seating assignments in advance to ensure efficient service delivery.
  9. Support colleagues as needed to maintain a seamless service experience.