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Technical Sales Consultant
2 months ago
Transform the landscape of customer interactions, one dialogue at a time.
We are revolutionizing the industry with an innovative, conversation-driven platform that integrates team collaboration and customer engagement seamlessly. Fueled by artificial intelligence and crafted by talented individuals.
Our ethos is progressive, customer-focused, and rooted in the firm belief that connections drive both business success and personal fulfillment; connections with our clients through our hallmark Exceptional Service, our offerings, and most importantly, with one another. Since our inception, over 100,000 businesses and more than 1 million users trust Nextiva for their communication needs.
If you are eager to collaborate and innovate alongside remarkable individuals, showcase your unique personality, and be at the forefront of assisting businesses in delivering outstanding experiences, you have found the right opportunity.
Current Opening: Solutions Consultant
Become a vital member of our team, contributing to growth and providing outstanding customer experiences for our small business clientele.
- Conduct comprehensive assessments of customer needs and engage directly in sales discussions through calls and webinars.
- Craft detailed and inventive use cases tailored for potential Nextiva clients.
- Demonstrate the Nextiva solution in alignment with customer-specified requirements.
- Analyze quotes, RFPs, business proposals, and other customer documents to formulate effective responses or proposals.
- Maintain an up-to-date understanding of the industry landscape and competitors to serve as a valuable resource for customers and sales teams.
- Engage in collaborative efforts regarding custom requests and professional services for unique customer needs.
- Build and nurture relationships with vendors, keeping abreast of new developments and sharing insights with your team.
- Provide technical support to various departments, including Product Management, Marketing, and People Development.
- Ensure the proposed solutions meet customer needs through demonstrations and proof of concept (POC) or trial implementations.
Qualifications:
- Minimum of 2 years experience in CCaaS.
- At least 2 years in a Sales or Solutions Engineering role.
- Bachelor's degree in Computer Science or equivalent professional experience.
- Familiarity with sales processes, strategies, and solution selling.
- Proven ability to cultivate and sustain strong relationships with sales teams, partners, vendors, prospects, and clients.
- Ability to create, present, and document technical solutions effectively.
- Exceptional presentation capabilities.
- Strong work ethic, time management, and organizational skills.
- In-depth knowledge of Customer Service Software, Customer Relationship Management Software, Data Warehousing Software, Artificial Intelligence, and their applications.
- Skilled in crafting persuasive proposals and documentation, including solution diagrams.
- Able to fulfill job responsibilities with minimal oversight.
- Capacity to apply solutions, technology, and products to business opportunities.
Interested in becoming part of our team? We welcome your application.
