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Senior Service Architect

1 month ago

Irving, Texas, United States Caris Life Sciences Full time

About the Role

Caris Life Sciences is seeking a highly skilled Senior Service Architect to join our team. As a key member of our Infrastructure and Operations team, you will be responsible for designing, implementing, and maintaining complex ServiceNow solutions.

Key Responsibilities

  • Drive continual improvement initiatives to heighten automation within the platform, elevate quality and availability of information to reduce MTTR.
  • Execute new and existing application integrations and updates ensuring streamlined and secure processes.
  • Review and analyze effectiveness and efficiency of existing configurations and workflows to develop strategies for improvement or further integration leveraging ServiceNow.
  • Deliver exceptional service by actively analyzing and collecting data to refine and enhance the platform and capabilities.
  • Regularly monitor and maintain the platform and integrated systems conducting consistent evaluations and health checks to guarantee peak performance while detecting and addressing potential security threats, weaknesses, and vulnerabilities.
  • Provide support in managing ServiceNow environments (Dev, Test, and Production).
  • Lead development of business process solutions within the ServiceNow framework, maintaining use of best practices.
  • Build and deliver new services, customizations, and experiences within the service portal.
  • Investigate application issues and collaborate with team members to resolve securely and efficiently eliminating repeat occurrences.
  • Create and design application tables within the ServiceNow platform.
  • Develop solutions using HTML, CSS, JavaScript, and Angular.
  • Analyze system requirements, estimate effort, develop conceptual designs, and implement ServiceNow solutions.
  • Develop, modify, and customize ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, and menus.
  • Code and configure interfaces between ServiceNow and other systems.
  • Provide support for creation, maintenance, and debugging data integration and Discovery jobs/schedules.
  • Lead and provide ServiceNow support adhering to Change Management processes, Asset Management processes, Business Management processes, and Service Management processes.
  • Build and maintain ServiceNow ITAM/CMDB data integrity ensuring accurate and up-to-date data.
  • Provide ServiceNow Platform administration, configuration, and development following Agile processes and using industry best practices.
  • Refactor ServiceNow software customizations during major release updates.
  • Participate in Change Management procedures, such as initiating change requests, evaluating peers' submissions for review, and executing changes related to maintaining the platform, integrations, and access workflows.
  • Develop and maintain technical and comprehensive ServiceNow design documentation of configurations and on-going improvement changes.
  • Assume responsibility for tasks and outcomes, demonstrating capacity to work independently while utilizing available resources to aid in problem-solving and asking for help when needed.
  • Attend and participate in weekly infrastructure and cross-functional team meetings discussing project and tasks priorities and progress.
  • Research new feature enhancements and functionalities in ServiceNow.
  • Maintain responsibility for completion and accuracy of work products.

Requirements

  • Bachelor's degree with a minimum of 5+ years of experience implementing and developing complex solutions and processes or 8+ years of relevant experience in lieu of degree.
  • Strong understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
  • Working knowledge and understanding of Angular.JS, JavaScript, SQL, and related technologies for ServiceNow development and engineering or equivalent.
  • Expert understanding of ITIL v3 Service Operation processes.
  • Experience with Software & Hardware Asset Management Implementation.
  • Experience creating reports/dashboards, customized forms, and workflows in ServiceNow.
  • Excellent analytical and problem-solving skills with ability to troubleshoot and solve for complex issues.
  • Self-starter collaborative mindset with ability to work effectively and efficiently in a fast-paced dynamic environment and adaptability to balance changing and competing priorities.
  • Ability to effectively communicate technical concepts to non-technical audiences.
  • Hands-on experience developing within ServiceNow ITSM, ITOM, CMDB, and ITAM modules.
  • Exceptional communication skills and strong team collaboration abilities.

About Us

Caris Life Sciences is a leading innovator in molecular science and artificial intelligence focused on fulfilling the promise of precision medicine through quality and innovation.

We are committed to quality and excellence at our state-of-the-art laboratories. Learn more about our tissue lab and the advanced technologies that are helping improve the lives of cancer patients.

Estimated Salary: $120,000 - $180,000 per year