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Utility Clerk Assistant

2 months ago

Jackson, Wisconsin, United States Village of Jackson WI Full time
Job Summary

The Village of Jackson WI is seeking a highly organized and detail-oriented Utility Clerk Assistant to support the Public Works and Utilities Departments. This role requires comprehensive knowledge and support of day-to-day functions of municipal water and sewer system billing operations, streets and parks, trash collection, and building inspection permitting.

Key Responsibilities
  • Assist the Utility Clerk and support the Public Works and Utilities Departments in the absence of the Utility Clerk.
  • Enter accounts receivables into Workhorse program, including utility payments and building permit payments.
  • Answer Utility Billing questions daily and maintain Utility and Public Works forms and applications.
  • Receive, process, and promptly return requested Title Assessment Letters.
  • Manage office inventory, including ordering office supplies as needed.
  • Assist with written/typed communications from multiple departments.
  • Attend approved special courses and workshops to enhance skills and knowledge.
  • Review Village quarterly calendar and assist with mailing quarterly utility bills.
  • Communicate effectively with village personnel and the general public.
  • Issue Yard Waste Site cards and setup and maintain Automatic Clearing House (ACH) funds transfers and email accounts for Utility customer payments.
  • Maintain Utilities and Public Works portion of the Village website by reviewing content on a regular basis to ensure accuracy of information.
Requirements
  • High school diploma or GED.
  • Several years of responsible clerical experience involving money collection and records management.
  • Knowledge of modern office and computer equipment, practices, and procedures.
  • Familiarity with Microsoft Office and Workhorse Software.
  • Ability to carry out assigned projects without detailed instructions and with minimal supervision.
  • Skills in dealing with the public diplomatically and willingness to take the initiative in problem solving.
  • Cash handling, check processing, and credit card receipting skills.