Director of Operational Excellence
3 weeks ago
Job Overview
The Senior Director of Operations is a key leadership role responsible for managing the operational function of the warehouse and business. As a senior leader, you will oversee the Operations Team in order processing, fulfillment, inventory management, quality control, and shipping preparation.
About the Role
- This is an onsite position working in a warehouse environment.
- You will be responsible for leading a dynamic team of operational managers, supervisors, leads, permanent and contract warehouse staff, as well as other direct reports.
- Strong communication skills are essential to maintain positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and clients.
Responsibilities
- Optimize labor allocation and relations by partnering with HR to ensure the operation is adequately staffed.
- Manage and implement measures to improve operational productivity.
- Maintain and track all inventory levels to prevent stock and order processing errors.
- Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
- Partner with the Receiving Manager to optimize the procurement of inventory to maintain and improve vendor relationships, performance, and lead times.
- Maintain a safe warehouse floor to prevent accidents and occupational hazards.
- Communicate data-driven and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.
Qualifications
- Minimum High School Diploma or GED
- At least 2 years of experience managing a 3PL Operation
- Knowledge of software systems and technologies including IMS, WMS, and other warehouse automation platforms
- Proficient in Microsoft Office and G Suite applications
- Strong time management skills
- Ability to organize and prioritize responsibilities to meet client and business needs
- Strong attention to detail
- Excellent interpersonal skills
- Demonstrate timely and effective communication across the organization
Benefits
- Competitive salary: $120,000 - $150,000 per year
- Health, vision, and dental benefits
- 401(k) with 4% company match
- Paid vacation time
- Paid holidays and sick leave
Work Environment
- This is an onsite position working in a warehouse environment
- The ability to lift items over 50 lbs
- Weekend availability as required
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