Director of Operational Excellence

3 weeks ago


Memphis, Tennessee, United States PrideStaff Financial Full time

Job Overview

The Senior Director of Operations is a key leadership role responsible for managing the operational function of the warehouse and business. As a senior leader, you will oversee the Operations Team in order processing, fulfillment, inventory management, quality control, and shipping preparation.

About the Role

  • This is an onsite position working in a warehouse environment.
  • You will be responsible for leading a dynamic team of operational managers, supervisors, leads, permanent and contract warehouse staff, as well as other direct reports.
  • Strong communication skills are essential to maintain positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and clients.

Responsibilities

  1. Optimize labor allocation and relations by partnering with HR to ensure the operation is adequately staffed.
  2. Manage and implement measures to improve operational productivity.
  3. Maintain and track all inventory levels to prevent stock and order processing errors.
  4. Develop standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
  5. Partner with the Receiving Manager to optimize the procurement of inventory to maintain and improve vendor relationships, performance, and lead times.
  6. Maintain a safe warehouse floor to prevent accidents and occupational hazards.
  7. Communicate data-driven and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.

Qualifications

  • Minimum High School Diploma or GED
  • At least 2 years of experience managing a 3PL Operation
  • Knowledge of software systems and technologies including IMS, WMS, and other warehouse automation platforms
  • Proficient in Microsoft Office and G Suite applications
  • Strong time management skills
  • Ability to organize and prioritize responsibilities to meet client and business needs
  • Strong attention to detail
  • Excellent interpersonal skills
  • Demonstrate timely and effective communication across the organization

Benefits

  • Competitive salary: $120,000 - $150,000 per year
  • Health, vision, and dental benefits
  • 401(k) with 4% company match
  • Paid vacation time
  • Paid holidays and sick leave

Work Environment

  • This is an onsite position working in a warehouse environment
  • The ability to lift items over 50 lbs
  • Weekend availability as required


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