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Control Monitoring Specialist

2 months ago

Irving, Texas, United States 00002 Citibank, N.A. Full time
Job Summary

The Control Monitoring & Testing Leader is a critical role within the Central Testing Unit's Assessment & Monitoring team, responsible for the independent monitoring/testing of Agent – Client call listening controls for secured and unsecured products executed within Citi's USPB & Wealth businesses.

Key Responsibilities
  • Assess control design, design control testing tools, develop control testing procedures, handle escalations, and develop insights.
  • Carry key responsibility for Control Design Assessment (CDA) of call listening controls by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC).
  • Own significant portions of control testing design activity, including writing control testing tool descriptions, and authoring control testing procedures and QUEST setup.
  • Develop control testing procedures in Confluence and obtain necessary signoffs from covered businesses and functions.
  • Perform a uniquely significant role on training Central Testing team overseas on all designed control testing tools and established control testing procedures.
  • Have the ultimate decision on controls testing outlier disputes, hold the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business.
  • Create materials for Operational Risk Forums (ORF) and senior meetings as needed and investigate causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
  • Develop and drive quality checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
  • Support team members on topics ranging from control testing design to performance management and control testing platform basics.
  • Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
  • Maintain relationships and drive accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Support other relevant work efforts of the department where needed and as directed by their manager.
Requirements
  • 5+ years relevant experience, 3+ years in Risk & Controls roles.
  • Subject matter expert on controls design, execution, and/or control testing.
  • Excellent understanding of MCA (Managers Control Assessment) frameworks and processes.
  • Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
  • Effective communication, written, and presentation skills.
  • Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration.
  • Independent thinker and able to perform a credible challenge of businesses/functions.
  • Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
Travel Requirement

Less than 10%.

Education

Bachelor's/University degree, Master's degree preferred.