Customer Service Representative

5 days ago


Steele, Alabama, United States Loves Travel Stops & Country Store Full time
Service Advisor Job Description

We are seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department.

Key Responsibilities:
  • Maintain a clean and organized facility.
  • Greet customers, address vehicle service needs, and document issues.
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Requirements:
  • Experience: 6 months in customer service or sales preferred.
  • A valid driver's license with a clean safety record is required. Applicants must pass a drug screening and medical exam as per regulations.
Skills and Demands:
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service skills, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.
  • The position requires regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Compensation:

The estimated salary for this position is $52,500 - 67,000 per year, depending on experience.


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