Cloud Infrastructure Engineer

3 weeks ago


Chicago, Illinois, United States RAPP Full time

Role Overview

RAPP is seeking a skilled Cloud Infrastructure Engineer to join our Technology team. As a global, next-generation precision marketing agency, we leverage data, creativity, technology, and empathy to foster client growth. Our fearless superconnectors help create value from personal brand experiences by focusing on three key areas: connected data, connected content, and connected decisioning.

The ideal candidate will serve as an important player in Technology Operations for our clients and within the agency. They will work with the Technology Operations team in providing 2nd and 3rd level support for the Marketing Technology platform for our clients. This includes analyzing, troubleshooting, documenting, and reporting on existing and new operational issues/defects.

The successful candidate will have 5 years or more of experience in an infrastructure, development, and/or operations role. They will have hands-on experience working in cloud environments such as AWS and a strong understanding of compute, networking, and storage technologies. Additionally, they will have experience working with databases, data lakes, pub/sub models, and ETL processes.

Key Responsibilities

  • Provide operational support for the technology platform, including log analysis, issue troubleshooting, data analysis, monitoring, and reporting on system health.
  • Perform system maintenance, patching, and upgrade activities for release/change deployments.
  • Build system health monitoring solutions utilizing tools such as CloudWatch and OpenSearch.
  • Create and distribute regular reporting to inform on SLA performance on Incidents, Changes, and Problems.

Requirements

  • 5 years or more of experience in an infrastructure, development, and/or operations role.
  • Hands-on experience working in cloud environments such as AWS.
  • Strong understanding of compute, networking, and storage technologies.
  • Experience working with databases, data lakes, pub/sub models, and ETL processes.
  • Experience with building system health monitoring solutions/ dashboards, including automation.
  • Understanding of SCRUM/Agile methodology.
  • Understanding of ITIL best practices and experience with Service Management tools (such as Service Now).
  • Ability to work collaboratively with developers, project managers, and QE teams.
  • Creative problem-solving and analytical skills.
  • US Security Clearance a plus.
  • Preferably commutable distance to Chicago office location.

Benefits

  • Health/vision/dental insurance.
  • 401(k).
  • Stock options.
  • Healthcare & Dependent Flexible Spending Accounts.
  • Vacation, sick, and personal days.
  • Positive activism days.
  • Paid parental leave and disability benefits.


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