Public Safety Officer

7 days ago

Park Ridge, Illinois, United States Advocate Health Full time

Job Summary

We are seeking a highly skilled and experienced Public Safety Officer - Armed to join our team at Advocate Health. As a Public Safety Officer - Armed, you will be responsible for providing security services with professionalism, fairness, and compassion in challenging circumstances.

Key Responsibilities

  • Provide security services with professionalism, fairness, and compassion in challenging circumstances.
  • Perform routine responsibilities during interior and exterior patrols to ensure safety and security.
  • Prevent, respond to, and investigate workplace violence.
  • Respond to service calls, such as combative or threatening patients or visitors and team member incidents.
  • Investigate incidents that occur on Advocate Aurora property and complete timely and accurate reports.
  • Liaison with state and local law enforcement and first responder agencies.
  • Maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.

Requirements

  • Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
  • A valid driver's license issued by the Division of Motor Vehicle.
  • Firearm Owners Identification (FOID) Card issued by the Illinois State Police, OR Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
  • Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
  • Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.

Physical Requirements and Working Conditions

  • Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
  • Must be able to push/pull with 35 lbs. of force.
  • Must possess the hand strength, dexterity, and ability to safely operate a firearm.
  • Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.

Working Conditions

  • May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
  • Protective clothing must be worn as necessary.
  • Frequent exposure to aggressive behavior and emotionally charged situations.
  • Must be able to handle personal stress and possible violence.

Education and Experience

  • Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.

Knowledge, Skills, and Abilities Required

  • Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
  • Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
  • Demonstrated ability in verbal and written communications.
  • Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
  • Ability to defend self and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to detain a non-cooperative person who is committing a criminal act or fleeing and possess the ability to physically restrain a person against their will.
  • Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
  • Ability to communicate via radio and telephone with clear diction without impediments.

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