Current jobs related to Customer Service Representative - Beltsville, Maryland - Pella Mid-Atlantic, Inc.

  • Customer Service Representative

    2 weeks ago

    Beltsville, Maryland, United States Service Partners Full time

    Job SummaryWe are seeking a highly skilled and resourceful individual to serve as the key customer contact for our branch. As a Customer Service Representative, you will be responsible for providing order support and product information to our customers.Key ResponsibilitiesProvide exceptional customer service and support to our customersRespond to customer...

  • Customer Service Representative

    1 month ago

    Beltsville, Maryland, United States Service Partners Full time

    About the RoleYour Responsibilities:Provide key customer contact for our branchOffer order support and product information to customersAs a resourceful team player with a positive, professional attitude, you will thrive in this role. If you have excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to...

  • Customer Service Representative

    4 days ago

    Beltsville, Maryland, United States Pella Mid-Atlantic Full time

    Job Title: Customer Service RepresentativeAbout Pella Mid-Atlantic:Pella Mid-Atlantic is a leading distributor of Pella window and door products, backed by over 90 years of innovation and experience in the industry. Our products are designed to enrich the homes and lives of others.Job Description:As a Customer Service Representative at Pella Mid-Atlantic,...

  • Customer Support Representative

    4 weeks ago

    Beltsville, Maryland, United States Service Partners Full time

    Job SummaryYour ResponsibilitiesProvide key customer contact for our branchOffer order support and product information to customersWork as a resourceful team player with a positive, professional attitudeKey SkillsCustomer ServiceRetailCustomerSkills

  • Customer Service Ambassador

    4 weeks ago

    Beltsville, Maryland, United States Ultimate Staffing Full time

    Customer Service Representative OpportunityRewarding position as a Customer Service Representative in the Beltsville, MD area. This is your chance to join an engaging, trustworthy, and efficient company that values its employees and promotes them from within.Preferred QualificationsCustomer Service RepresentativeCustomer ServiceBusiness...

  • Customer Service Representative

    3 weeks ago

    Beltsville, Maryland, United States Pella Mid-Atlantic, Inc. Full time

    About Pella Mid-AtlanticPella Mid-Atlantic is a leading distributor of Pella window and door products, serving residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia.Position OverviewThe Contact Center Agent will be the first point of contact for Pella Mid-Atlantic customers, providing a best-in-class...

  • Pharmacy Customer Service Representative

    1 month ago

    Beltsville, Maryland, United States Walgreens Full time

    Job Description:We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, providing accurate and efficient pharmacy services, and maintaining a clean and organized store environment.Key...

  • HVAC Service Technician

    2 weeks ago

    Beltsville, Maryland, United States Service Experts Full time

    Job Title: Lead HVAC Service TechnicianAt Service Experts, we're seeking a highly skilled and experienced Lead HVAC Service Technician to join our team. As a key member of our service team, you will be responsible for performing diagnostic and service work on residential and commercial HVAC equipment and accessories.Key Responsibilities:Perform diagnostic...

  • Universal Services Representative

    4 weeks ago

    Beltsville, Maryland, United States MDDC Credit Union Association Full time

    Job Title: Universal Services RepresentativePrince George's Community Federal Credit Union is seeking an experienced Universal Service Representative to deliver exceptional service and attention to our members. The ideal candidate will originate and process consumer loan applications, counsel members on loan products, and perform teller duties as needed.Key...

  • Veterinary Client Service Representative

    5 days ago

    Beltsville, Maryland, United States VetEvolve Full time

    Job SummaryWe are seeking a compassionate and detail-oriented Client Service Representative to join our team at VetEvolve. As a key member of our client services team, you will be responsible for providing exceptional customer service, scheduling appointments, and maintaining accurate patient records.Key ResponsibilitiesProvide friendly and compassionate...

  • Route Service Representative

    1 week ago

    Beltsville, Maryland, United States NIXON MEDICAL Full time

    Job SummaryThe Medical Linen Specialist is responsible for delivering medical linen and clothing to customers in a timely and accurate manner. This role requires strong customer service skills, as the representative will be interacting with customers on a daily basis to address any issues or concerns they may have.The ideal candidate will have a minimum of...

  • Patient Service Representative

    3 weeks ago

    Beltsville, Maryland, United States Patient First Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Patient First. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesAssist patients with registration and...

  • Route Sales Representative

    2 weeks ago

    Beltsville, Maryland, United States Primo Water Full time

    Job Title: Route Sales RepresentativeAt Primo Water, we're committed to creating healthier lives, communities, and a healthier planet. As a Route Sales Representative, you'll play a vital role in delivering our products to customers while ensuring a safe and efficient delivery process.Responsibilities:Safely operate a commercial vehicle and perform daily...

  • Lead HVAC Technician

    3 weeks ago

    Beltsville, Maryland, United States Service Experts Full time

    Job Title: Lead HVAC InstallerAt Service Experts, we're seeking a highly skilled and experienced Lead HVAC Installer to join our team. As a key member of our installation team, you'll be responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories.Key Responsibilities:Install HVAC equipment...

  • Industrial Parts Sales Representative

    3 weeks ago

    Beltsville, Maryland, United States PrideStaff Full time

    Job OverviewPrideStaff is partnering with a leading industrial parts supplier to find a skilled Counter Service Representative to join their team in Beltsville, MD.This is a full-time opportunity with a competitive hourly rate of $17.00 - $19.00, with benefits including health and dental, 401K, life insurance, and long-term disability.Key...

  • Lead HVAC Installation Specialist

    2 weeks ago

    Beltsville, Maryland, United States Service Experts Full time

    Job Title: Lead HVAC InstallerAt Service Experts, we're seeking a highly skilled and experienced Lead HVAC Installer to join our team. As a key member of our installation team, you'll be responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories.Key Responsibilities:Install and configure...

  • Sales Representative

    3 weeks ago

    Beltsville, Maryland, United States LeafGuard Full time

    Job OpportunityWe are seeking a highly motivated and driven Sales Representative to join our team at LeafGuard. As a Sales Representative, you will be responsible for running pre-set warm leads, self-generating leads for extra commission, and providing exceptional customer experiences.Key Responsibilities:Run pre-set warm leads with no cold calling or...

  • Patient Service Representative

    1 week ago

    Beltsville, Maryland, United States Patient First Full time

    Job SummaryThe Patient Service Representative is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. This role requires strong communication skills, attention to detail, and the ability to multitask in a dynamic setting.Key ResponsibilitiesAssist patients with registration and check-in...

  • Architectural Sales Representative

    1 week ago

    Beltsville, Maryland, United States Pella Mid-Atlantic Full time

    Job OverviewPella Mid-Atlantic is seeking a highly motivated and experienced Commercial Architectural Representative to join our team. As a key member of our sales team, you will be responsible for creating and maintaining business relationships with the architectural community within an assigned territory.Key Responsibilities:Generate architectural project...

  • HVAC Installation Specialist

    1 week ago

    Beltsville, Maryland, United States Service Experts Full time

    Job Title: HVAC Installation SpecialistAt Service Experts, we're looking for a skilled HVAC Installation Specialist to join our team. As a key member of our installation team, you'll be responsible for installing and maintaining residential and commercial HVAC systems.Key Responsibilities:Install and maintain HVAC systems, including heating, ventilation, and...

Customer Service Representative

1 month ago

Beltsville, Maryland, United States Pella Mid-Atlantic, Inc. Full time
About Pella Mid-Atlantic

Pella Mid-Atlantic is a leading distributor of Pella window and door products, serving residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia. With over 90 years of innovation and experience, we're passionate about enriching the homes and lives of others.

Job Overview

The Contact Center Agent will be the first point of contact for Pella Mid-Atlantic customers, providing a best-in-class experience. This role involves making outbound sales calls, answering and responding to inbound calls and internet inquiries, and setting appointments. The ideal candidate will be a motivated, caring, and driven individual who thrives on healthy competition and the drive to succeed.

Responsibilities
  • Communicate the company brand and values of Pella Mid-Atlantic.
  • Meet daily and monthly goals for Appointments Set & Completed Appointment Demos.
  • Meet daily and monthly expectations for Inbound/Outbound Call Volume.
  • Answer and advise customers calling in from marketing sources.
  • Engage past and prospective customers and assist in setting new appointments.
  • Prequalify and schedule customer appointments.
  • Respond to general customer inquiries and route to appropriate departments.
  • Identify when calls need escalation to assist with customer inquiries, appointments, and rescheduling.
  • Interact with customer online inquiries via web chat function.
  • Complete Daily Data Entry for Customer interactions that occurred via Phone, Text or Email.
  • Confirm all scheduled sales appointments and conduct follow-up calls after appointments if needed.
  • Learn and retain Pella window and door product knowledge and be able to educate the customer.
  • Be our customers' advocate by responding promptly, following up, and being proactive with solutions.
  • Utilize CRM software and adhere to best practices to track all customer sales interactions.
Requirements
  • High School Diploma or GED Equivalent.
  • 1+ years of experience in a customer-focused environment (Preferred).
  • Proficient with Microsoft office software applications with an ability to learn new programs.
  • High attention to detail.
  • Self-motivated individual who also enjoys working as a team and facilitating sales.
  • Strong ability to connect with people.
  • Ability to use Active Listening to determine a customer's needs.
  • Ability to Multitask in a fast-paced work environment.
  • Enjoys healthy competition and drives to succeed.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Displays a high level of integrity.

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company. Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.