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Branch Operations Supervisor

2 months ago

Davenport, Iowa, United States ILoca Services, Inc. Full time
Job Overview

ILoca Services, Inc., a premier full-service semitrailer dealership renowned for its expertise in sales, rentals & leasing, parts, and repair services, is in search of a committed Branch Operations Supervisor. We take pride in being recognized as a Great Place to Work, offering competitive compensation, a comprehensive benefits package, and a strong emphasis on employee recognition. The Branch Operations Supervisor will be responsible for managing the daily operations of our branch, ensuring exceptional customer service and fostering business growth.

Key Responsibilities:
  • Embody ILoca's core values while promoting our mission and vision.
  • Adhere to all company policies, processes, and procedures.
  • Implement safe work practices consistently.
  • Oversee and manage all daily operations of the branch.
  • Educate both current and potential customers about ILoca's product and service offerings.
  • Achieve both short-term and long-term operational goals.
  • Supervise retail inventory, ensuring product quality and availability.
  • Assess operational procedures and apply Best Practices.
  • Manage the financial aspects of the branch, including revenue and expenses.
  • Assist in recruiting, mentoring, and empowering the team to meet company objectives.
  • Conduct regular yard inventories.
  • Promote a culture of safety, leadership, accountability, and continuous improvement.
  • Facilitate branch meetings to address key issues and identify areas for enhancement.
  • Support company guidelines and performance expectations for all direct reports.
  • Maintain the operational integrity, cleanliness, and organization of the building and grounds.
  • Provide assistance to the Branch Operations Coordinator as needed.
  • Undertake additional responsibilities as assigned.
Required Skills and Qualifications:
  • Adaptability: Ability to maintain effectiveness amidst significant changes in work responsibilities or environment.
  • Building Trusting Relationships: Establishing effective relationships with customers and internal partners through appropriate interpersonal styles.
  • Collaboration: Working cooperatively with others to achieve team or work group goals.
  • Effective Communication: Clearly conveying information and ideas in an engaging manner that promotes understanding.
  • Continuous Learning: Actively seeking new learning opportunities and applying newly acquired knowledge on the job.
  • Initiative: Taking prompt action to achieve work goals and results.
  • Work Standards: Setting high performance standards for oneself and others.
Preferred Education and Experience:
  • High School diploma or equivalent.
  • A minimum of five years of experience in a business environment.
  • At least one year of experience in business development.
  • Mechanical aptitude.
  • Familiarity with CRM/ERP applications.
  • Proficiency in Microsoft 365.
Supervisory Responsibilities:

Yes.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing essential functions of this role:

  • Working indoors and outdoors.
  • Utilizing a computer, telephone, and other office equipment.
  • Frequent interruptions throughout the day.
  • Exposure to various weather conditions.
  • Working around moving objects or vehicles.
  • Engaging with heavy machinery and equipment.
  • Regularly required to wear protective gear.
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Ability to sit, stand, walk, and climb on or under trailers.
  • Occasional lifting and carrying of up to 60 lbs.
Company Overview

ILoca Services, Inc. is a privately owned, full-service semitrailer dealership specializing in sales, rentals & leasing, parts, and repair services. Our mission is to deliver the best products and customer experience in the semitrailer industry by empowering our employees to execute all aspects of our business with integrity, teamwork, and dedication. We are proud to be recognized as a Certified Great Place to Work.

ILoca Services, Inc. is an Equal Opportunity Employer, considering applicants' qualifications without regard to race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other basis protected by law.