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Senior Product Manager
2 months ago
A career at CoBank offers the chance to create a meaningful impact on the communities we serve.
Remarkable Benefits Offered by CoBank:
- Careers with purpose.
- Generous Time-Off Packages: over 15 days of vacation, 10 paid sick days, and 11 paid holidays.
- Competitive Compensation & Incentives.
- Hybrid work model: flexible arrangements for most roles.
- Comprehensive Benefits Packages: Medical, Dental, Vision coverage, Disability, AD&D, and Life Insurance.
- Extensive associate training and development through CoBank University.
- Tuition reimbursement for higher education up to $10,000 annually.
- Outstanding 401k plan: up to 6% matching and an additional 3% non-elective contribution.
Community Impact:
Participate in initiatives like United Way Angel Day, Volunteer Day, and Associate Directed Contribution.
Diversity and Inclusion:
Engage in Associate Resource Groups that foster a culture of diversity and inclusion. Recognize fellow associates through our GEM awards.
Job Description
As a Product Manager at CoBank, you will lead, enable, and enhance both customer and associate experiences.
Your primary objective is to ensure that product capabilities align with the organization's overarching goals and effectively meet user needs.
You will provide leadership oversight for the governance and management of product capabilities, strategically evolving them to maintain the bank's competitive edge.
You will be accountable for ensuring adherence to the SAFe Agile framework and practices.Collaborate with Executive Leadership and the Lean Portfolio Management (LPM) team to develop a roadmap that supports the bank's strategic priorities.
You will coordinate and lead related initiatives as necessary.Within the SAFe Agile framework, you will work to build organizational trust in CoBank's data and systems, leveraging tools to foster future innovation and strategies.
The Product Manager is responsible for the delivery, optimization, monitoring of product performance, and strategic direction of the relevant enterprise capability.
Ensure that the roadmap aligns with CoBank's strategic direction.Essential Functions
Collaborate actively with Executive Leadership and the Lean Portfolio Management (LPM) team to define, implement, and drive the bank's strategy that aligns with organizational objectives and associate needs.
Digital First Initiative:
Support the bank's Digital First movement, leveraging strategic capabilities to demonstrate execution against the Digital First Blueprint and key strategic priorities.
Manage planning and delivery of key themes, translating objectives through the distribution of best-in-class experiences and technological capabilities.Objectives:
Drive product objectives aligned with business outcomes and success metrics, incorporating design thinking, customer feedback, product performance monitoring, and competitive analysis.
Lead collaboration across CoBank to evaluate, educate, and promote expectations, success criteria, and key performance indicators (KPIs).Product Roadmap:
Create a strategic product roadmap outlining the product development lifecycle, milestones, timelines, and inclusive of end-to-end processes, informed by current product performance metrics, supporting technology, and controls required for dependability, scalability, and defensibility.
Product Development:
Work with designers and developers to ensure that the digital product meets organizational objectives, aligning with market expectations and customer needs.
User Experience:
Ensure that the digital product is user-friendly, easy to navigate, and meets customer needs. Collaborate with Executive Leadership to communicate desired future states across CoBank departments and functional groups.
Metrics and Analytics:
Define, track, and manage expectations and success criteria by analyzing product performance using leading indicator metrics such as customer experience/user engagement, conversion rates, data structure, quality, and usage; organizational capabilities and skills; technology enablement; and revenue to identify optimization opportunities.
Provide these metrics to LPM as feedback to influence the Portfolio roadmap.Stakeholder Management:
Manage stakeholder expectations and communication to ensure that the digital product meets business objectives and user needs.
Budget Management:
In partnership with the LPM, manage the product development budget to ensure effective and efficient resource allocation.
Collaborate with technology, operations, product teams, security, and business partners to coordinate and manage activities that maximize impact and overall return on investment.Risk Management:
Identify and manage potential risks that may impact the success of the holistic digital product, including technical health.
Proactively manage challenges affecting effectiveness and optimization, including risks related to engagement/adoption, behaviors, knowledge and skills, competing organizational priorities, customer needs, training, knowledge sharing, and operational issues. Approve and communicate when product features are ready for release.Vendor Management:
Collaborate with the Vendor Management team for contractual relationships and directly manage operational engagement with vendors.
Work Prioritization:
Oversee the evaluation, prioritization, and authorization of any requested changes and/or enhancements to the product and its associated processes defined through Epics.
Work within SAFe Agile to decompose Epics prioritized through the Lean Portfolio Management process into Features for Agile Release Trains planning.Identify, define, initiate, and implement organizational transitions and process improvement opportunities to realize full capability and strategic objectives.
Responsible for prioritizing Features for Planning Interval (PI) Planning on cadence.Optimization:
Drive the optimization of supporting sub-processes to maximize end-to-end process success of the capability. Modify sub-process KPIs and operational activities as necessary.
Reporting:
Manage the Product roadmap, dashboards, and reports, providing critical management tools for effective oversight. Use Product roadmaps to consistently communicate with Executive Stakeholders regarding product strategies, expectations, and achievements. Manage staff, set performance standards, manage workflow, grant authorities, evaluate performance, provide coaching/mentoring, and recommend personnel actions within delegated authorities. Consult with Human Resources as appropriate. Maintain expertise regarding market dynamics and the farm credit niche customer landscape to ensure competitiveness. Ensure product compliance with bank policies and regulatory standards.
Education
Bachelor's Degree required; Master's Degree preferred.
Work Experience
10 years of relevant experience in financial institutions required; 6 years of product management, strategy, or consulting experience required; 4 years in the financial services industry required. Excellent communication, problem-solving, interpersonal, leadership, conflict management, organizational, and time management skills are essential. Proven ability to think strategically and develop product roadmaps independently. Proven ability to influence, gain confidence, and drive engagement from bank management and leadership.
Physical Exertion Details
Sedentary role requiring exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
About CoBank
The typical base pay range for this role is between $140,000 and $194,000. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience.
CoBank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
