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Vision Care Specialist

2 months ago

Saint Charles, Missouri, United States EssilorLuxottica Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Eyecare Advisor to join our team at EssilorLuxottica Group. As an Eyecare Advisor, you will be responsible for delivering exceptional patient service and ensuring all patients receive the highest quality of care.

Key Responsibilities
  • Customer Service: Greet customers promptly and provide exceptional service to satisfy their needs.
  • Prescription Review: Review prescriptions and patient information carefully to identify special needs and consult with optician, doctor, or retail management when necessary.
  • Product Knowledge: Demonstrate knowledge of store merchandise and assist customers in selecting frames and lenses that meet their lifestyle, prescription, and price needs.
  • Appointment Scheduling: Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Record Keeping: Handle and file all patient records in an organized and efficient manner.
  • Point of Sale: Accurately operate the POS system, collecting proper payment and processing shipments.
  • Store Appearance: Take pride in the appearance of the store and show initiative in keeping displays clean, attractive, and organized.
Requirements
  • Education: High School Graduate/GED or equivalent experience.
  • Communication Skills: Strong communicator and listener to customers and associates.
  • Math Skills: Strong basic math skills (addition, subtraction, multiplication, division).
  • Interpersonal Skills: Strong interpersonal skills (friendly, caring, patient).
  • Sales Skills: Sales skills and knowledge of store merchandise.
  • Technical Skills: Familiarity with cash register, computers, and calculators.
Preferred Qualifications
  • Previous Experience: Previous experience in customer service, retail, or optical.