Customer Service Team Lead

3 days ago


Broken Arrow, Oklahoma, United States H&R Block Full time

About the Role

We are seeking a highly motivated Tax Office Manager to join our team. As a key member of our leadership team, you will be responsible for driving business growth, developing talent, and delivering exceptional client experiences.

Responsibilities:

  • Serve as point of contact for onsite escalated client service concerns

  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals

  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement


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