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Roving Retail Associate, Electronic Repair Specialist

2 months ago

Madison, Wisconsin, United States Asurion Full time
About the Role

We are seeking a highly skilled and experienced Roving Retail Associate to join our team at Asurion. As a Roving Retail Associate, you will be responsible for providing exceptional customer service and technical support to our customers in a retail environment.

Key Responsibilities
  • Travel to stores within a designated district to fill scheduling gaps and provide technical support as needed.
  • Manage all repairs done in-house, including managing Service Level Agreements (SLAs), bounce, and closing all active work orders.
  • Perform all back of house functions, including repairs, buybacks, Return Merchandise Authorizations (RMAs), and inventory management.
  • Provide exceptional customer service, process point of sale transactions, stock, arrange, and price merchandise, and sell our whole home warranty to each guest.
  • Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction.
  • Learn and apply the details of the Connected Home product, how to gain an understanding of the customers technology, and how to offer and sell protection/tech support solutions to customers to meet their needs.
  • Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurions Core Values.
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store.
Requirements
  • Customer/Client Focus
  • Initiative
  • Teamwork Orientation
  • Communication Proficiency
  • Electronic Repair Proficiency (all devices)
  • Technical Aptitude
  • Troubleshooting
  • Sales Experience Preferred
What We Offer
  • Competitive pay and benefits including health, dental, and vision
  • Retirement savings plan
  • Paid time off
  • Continuing education support
  • Ongoing training to grow your skills
About Asurion

Asurion is a leader in innovation, providing simple, helpful advice to get the most from technology, assistance to fix any technology issues, and protection of devices to ensure they quickly get a replacement or repair if anything goes wrong.