Customer Service Representative
3 weeks ago
**Job Description:**
We are seeking a highly skilled and customer-focused individual to join The UPS Store team as a Center Associate.
The ideal candidate will have 3 years of previous retail sales experience, strong computer and internet skills, and a high school diploma or GED.
Key Responsibilities:
- Customer Service: Deliver outstanding customer service to walk-in customers and telephone inquiries, practicing good listening skills and taking ownership of the customer's shipping needs.
- Product Knowledge: Continuously learn all product and service offerings, alternative solutions, and industry trends to provide accurate information and expert advice to customers.
- Equipment Operation: Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
- Environment Maintenance: Maintain a clean, organized, and safe working environment.
- Additional Duties: Perform other duties as assigned.
Requirements:
- Education: High school diploma or GED required.
- Computer Skills: Strong computer skills, including Microsoft Office and Adobe Suites.
- Phone Skills: Outstanding phone skills.
- Certification: Willingness and ability to pass the NYS Notary Exam.
- Experience: 3 years retail experience.
- Communication Skills: Strong verbal and written communication skills, including spelling and math.
- Reliability: Prompt, reliable, and responsible.
- Physical Abilities: Able to lift 50+ pounds.
Estimated Salary: $45,000 - $60,000 per year
Benefits:
Paid time off, monetary and time bonuses, and recognition for outstanding performance.
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