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Medical Billing Technician

2 months ago

Wilmington, Delaware, United States Novant Health Full time

Overview

The Patient Accounts Technician plays a crucial role in executing various tasks related to the Patient Accounts division. This department is tasked with the billing and collection processes for patient accounts, accurately posting cash payments, and delivering exceptional customer service to patients regarding their account statuses. Adherence to productivity benchmarks is essential, as set by the departmental leadership.

Qualifications

Education: A GED or High School Diploma is mandatory.

Experience: A minimum of two years in patient accounting is required, along with familiarity with medical terminology, billing procedures, follow-up, and collection practices. Proficiency in Epic EMR is preferred. The ideal candidate will demonstrate performance standards such as ownership, teamwork, effective communication, and compassion, all of which contribute to patient satisfaction and service excellence principles.
Additional responsibilities may be assigned as needed.
The individual should possess a relevant combination of education, experience, and qualifications.

Responsibilities

Every member of the Novant Health team is committed to providing an outstanding patient experience in every interaction.

· Team members thrive in an environment that promotes collaboration, engagement, and community involvement.

· A successful team member values diversity and inclusion as essential components of delivering quality care.

· All Novant Health personnel are dedicated to maintaining a safe patient environment, guided by the principle of "First Do No Harm".

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