Assistant Manager

19 hours ago

Saint Peters, Missouri, United States Knitwell Group Full time
About Us

Lane Bryant is a leading plus-size fashion brand that has been empowering women for over 120 years. Our mission is to provide high-quality, fashionable clothing that makes women feel confident and beautiful. We believe in the importance of inclusivity and diversity, and we strive to create a welcoming and supportive environment for all our customers and associates.

Assistant Manager Overview

The Assistant Manager is a key member of our store team, responsible for leading all activities related to providing exceptional associate and client engagement. This includes achieving financial objectives, client service, talent management, operational controls, asset protection, and safety, as well as merchandise presentation.

We Value Our People
  • Leads with a high degree of integrity and demonstrates care for all associates
  • Supports all aspects of talent management, including recruiting, hiring, training, development, performance management, recognition, retention, and succession planning
  • Assists in filling positions with qualified talent and develops internal bench strength
  • Supports a personalized onboarding experience that positions associates for excellence in role and career progression
  • Partners with the Store Manager on self-development goals
  • Sets clear objectives and holds self and associates accountable to goals and builds a team that consistently demonstrates Lane Selling
  • Utilizes continuous coaching to maximize the abilities of all associates, encourages growth, rewards, and recognizes achievement to drive retention and engagement
  • Shares information and communicates clearly, fosters dialogue around solutions and continuous learning
  • Assists in addressing conflict in a timely and appropriate manner
  • Ensures compliance with company policies and procedures and applicable laws at all times
We Love Our Customer
  • Represents Lane Bryant by adhering to "Dress Your Best" guidelines and articulates current trends in every client interaction
  • Educates associates on marketing initiatives, lifestyle concepts, and product knowledge
  • Creates a culture that inspires and empowers the team to consistently exceed client expectations
  • Ensures business is driven by each segment with the Roles Leader program
  • Leads and directs execution of tasks, drives a high level of productivity
  • Models and coaches Lane Selling behaviors to drive store performance
  • Adjusts schedules to flex to the needs of the business and optimize store payroll
  • Resolves customer concerns quickly and effectively and empowers the team to do the same
We Win As A Team
  • Fosters a culture that embraces diversity in thought, background, and experience
  • Demonstrates transparency and influences in a courageous and respectful way to drive strategy and results
  • Ensures all communications are shared with the appropriate audience
  • Creates and supports a culture that values how work is done as much as the outcome
  • Reports to work as scheduled, records time worked accurately by using the time and attendance system, and remains flexible to the needs of the business
We Take Action and Own Our Results
  • Drives operational excellence, leads by example, and sets the standard for a high-performing culture
  • Using the Brand Guide, supports visual updates and maintains visual merchandising standards
  • Partners with the Store Manager to recognize opportunity and adjusts strategy to align with business demands
  • Prioritizes and controls workload through successful planning and delegation
  • Manages controllable expenses
  • Complies with Asset Protection policies and practices and promotes health and safety within the store
We Innovate and Learn Fast
  • Pushes for innovative solutions that bring originality to the organization
  • Embraces change and leads teams with a sense of urgency and agility
  • Sets strategies for the team that promote a test and learn culture
  • Initiates continuous product movement based on Brand directives, client profile, and store sales
  • Creates an environment that promotes taking risk and out-of-the-box thinking
Qualifications
  • Strong communication, supervisory, and customer service skills
  • 6 months to 1 year of specialty retail experience; selling environment preferred
  • Prior management experience preferred
  • Technology proficient and strong business acumen
  • Works a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
  • Must be able to read, write, and communicate in English; other languages desirable
  • High school diploma (or equivalent) required

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