Quality Assurance Manager

4 weeks ago

South Bend, Indiana, United States Dungarvin Full time

Job Title: Quality Assurance Manager

At Dungarvin, we are seeking a highly skilled Quality Assurance Manager to join our team. The successful candidate will be responsible for ensuring that our services meet the highest standards of quality and are delivered in accordance with our mission.

Key Responsibilities:

  • Coordinate and lead comprehensive program investigations to ensure compliance with organizational standards and state regulatory requirements.
  • Provide leadership for Dungarvin Indiana's quality program, including quality assessment, intervention, and enhancement of services and supports.
  • Assist in data review, reporting, and communication to ensure that quality standards are met and maintained.
  • Coordinate and lead state quality assurance practices, including the implementation of national standards and initiatives.
  • Ensure that programs meet licensure and certification requirements, and develop and maintain a Human Rights Committee that meets state requirements.
  • Supervise and lead QA team members, and ensure that operational quality processes are maintained through audit/inspection processes.

Requirements:

  • Bachelor's degree in a relevant field, such as healthcare, social work, or psychology.
  • Minimum of 3 years of experience in human services and/or related field, with at least 2 years of experience in quality assurance.
  • Strong analytic skills, with the ability to develop, review, and interpret complex data.
  • Excellent communication skills, with the ability to effectively communicate findings and recommendations to a diverse audience.
  • Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, licensing requirements, and person-centered service provision.
  • Ability to work independently and as part of a team, with excellent time management and organizational skills.

About Dungarvin:

Dungarvin is an affirmative action and equal opportunity employer, committed to creating a culture that supports our employees and the people we serve. We believe that diversity and inclusion make our organization stronger, and we are working to create a workplace that reflects the diversity of the communities we serve.

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