Customer Experience Coordinator

8 hours ago


Covina, California, United States O'Reilly Auto Parts Full time
Job Title: Customer Experience Coordinator

At O'Reilly Auto Parts, we are committed to delivering exceptional customer experiences. As a Customer Experience Coordinator, you will play a key role in ensuring that our customers receive top-notch service and support. This role requires strong communication skills and the ability to obtain RSS Certification.

Estimated Salary:

$65,000 - $80,000 per year based on experience

About the Job:
  • Develop and implement strategies to improve customer satisfaction.
  • Lead team members in providing excellent customer service to retail and professional customers.
  • Maintain accurate records of customer interactions.
Responsibilities:
  • Manage customer service levels on the retail showroom, including team member execution on customer service programs.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
Requirements:
  • Strong communication skills.
  • Ability to obtain RSS Certification.
  • Retail sales experience, preferably in auto parts.
  • Automotive systems and repair knowledge.
  • ASE Certification.
Benefits:
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Tuition educational assistance programs.
  • Opportunities for career growth.


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