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Client Support Specialist

2 months ago

Sunnyside, Washington, United States Entrust Community Services Full time

POSITION SUMMARY:

The Client Support Specialist is responsible for delivering comprehensive case management services within a nurturing environment for potential and active participants across all programs offered by Entrust Community Services. This role emphasizes positive support and advocacy for individuals and families, collaborating with various agencies and resources to facilitate the development of personalized plans aimed at overcoming barriers.

KEY RESPONSIBILITIES:

· Execute all facets of service delivery, collaborating with the Intake Outreach Case Aid during the assessment process to create and implement tailored service plans for individuals and families.

· Conduct regular reassessments to update service plans, ensuring consistent documentation and communication with participants while tracking their progress.

· Cultivate and maintain supportive relationships with individuals, families, and relevant community agencies involved in the participant's care.

· Distribute finalized plans, reports, and forms to all team members and external agencies, ensuring clarity of assignments related to the service plan.

· Establish and uphold a professional partnership with Intake and Outreach staff and all internal and external stakeholders.

· Facilitate participant exits in accordance with program protocols.

· Collaborate with the Program Manager and service team to identify participants requiring services as openings become available.

· Engage with internal agency personnel and external organizations to ensure proper implementation of all documents and procedures within program databases.

· Investigate community resources that may assist in addressing the support needs of individuals or families engaged in programs.

· Maintain regular communication with internal staff, external agencies, care providers, and families of participants.

· In the absence of yourself or a colleague, coordinate service coverage with team members.

· Additional responsibilities may be assigned as needed.

SUPERVISORY RESPONSIBILITIES:

Reports to: Program Manager

Supervises: None

Purchasing Authority: All supply requisitions, purchase orders, and check requests must be submitted to the supervisor.

QUALIFICATIONS:

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are representative of the knowledge, skills, and abilities required:

Knowledge of:

· Service Plans

· Internal Programs

· External Resources and their accessibility

· Pathway Planning Process

· Human and Legal Rights

· Human Service Systems

· Advocacy Issues

Skills to:

· Develop individualized or family service plans and complex reports for various funding agencies.

· Set goals and objectives while conducting and implementing planning activities.

· Support individual or family choices within the framework of the plans and programs.

· Interpret technical reports effectively.

· Communicate proficiently, both verbally and in writing, with individuals and groups regarding complex or sensitive issues.

· Fulfill essential job functions efficiently.

EDUCATION AND EXPERIENCE:

Any equivalent combination of education and experience that provides the applicant with the necessary knowledge, skills, and abilities to perform the job. Typically, this includes:

A bachelor’s degree in psychology, sociology, special education, or a related field with one year of experience; or an associate's degree in a related field with two years of experience; or a high school diploma or GED with three or more years of experience in case management, along with additional college-level or specialized human service training.

LANGUAGE AND MATHEMATICAL SKILLS:

Ability to read and interpret documents such as safety rules and procedure manuals. Capable of assisting in the development of training plans for program participants and writing routine reports. Basic math skills such as addition, subtraction, multiplication, and division are also required.

REASONING ABILITY:

Ability to solve practical problems and address various concrete variables in situations with limited standardization. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.

CERTIFICATIONS:

· Current First Aid/CPR certification preferred

· Valid driver's license required

· Proof of automobile insurance if a vehicle is driven

OTHER REQUIREMENTS:

· Ability to pass a criminal background check

· Ability to pass a mandatory drug screening

· Must not pose a direct threat to the health and safety of self or others

· Ability to pass E-Verify

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

· Regularly required to use hands to handle or feel and communicate verbally.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equipment Used: Computer, copy machine, fax machine, phone, and other necessary tools.

Software Used: Microsoft Office Suite, SET-Works Database, and social media.

Work Conditions: Office setting with some travel required.

Work Schedule: Standard office hours with flexibility as needed.