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Room Attendant

2 months ago

Burlington Vermont, United States Hotel Champlain Burlington Full time

Job Overview:
Información disponible en español a continuación.


A Room Attendant plays a crucial role in ensuring that guest accommodations are clean, inviting, and well-maintained. This position involves daily servicing of guest rooms in alignment with hotel standards, including restocking supplies, changing bed linens, and replenishing amenities while adhering to safety and security protocols.

Additionally, this role may require undertaking 'deep cleaning' tasks within guest rooms as part of preventative maintenance duties.


El Asistente de Habitaciones tiene un papel crucial en asegurar que las habitaciones de los huéspedes estén limpias, acogedoras y bien mantenidas. Esta posición implica la limpieza diaria de las habitaciones de acuerdo con los estándares del hotel, incluyendo el reabastecimiento de suministros, el cambio de sábanas y la reposición de amenidades, mientras se cumplen los protocolos de seguridad.

Además, este rol puede requerir realizar tareas de 'limpieza profunda' dentro de las habitaciones de los huéspedes como parte de las funciones de mantenimiento preventivo.


Key Responsibilities:

Qualifications:
A high school diploma or equivalent is preferred, along with experience in hospitality or a related field.


This position demands a keen eye for detail and the ability to communicate effectively with guests and team members, both verbally and in writing.

It is essential to convey information and ideas clearly.

Quick and accurate evaluation of alternative courses of action is required.

Ability to perform well in high-pressure situations is necessary.

Se prefiere un diploma de secundaria o equivalente, junto con experiencia en hospitalidad o un campo relacionado.

Esta posición exige una atención meticulosa a los detalles y la capacidad de comunicarse efectivamente con huéspedes y compañeros de equipo, tanto verbalmente como por escrito.

Es esencial transmitir información e ideas de manera clara.

Se requiere una evaluación rápida y precisa de las alternativas disponibles.

Es necesario desempeñarse bien en situaciones de alta presión.

Responsibilities:
Approach all interactions with guests and staff in a friendly and service-oriented manner.


Maintain regular attendance in accordance with hotel standards, as required by the scheduling needs.


Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty (as per brand standards).

Always comply with hotel standards and regulations to promote safe and efficient operations.

Thoroughly clean and restock the designated number of guest rooms during each shift.

Complete all pre-cleaning tasks, including preparing the housekeeping cart with necessary supplies.

Remove all waste and soiled linens from guest rooms.

Perform additional tasks as assigned by the supervisor or manager.

May need to disassemble furniture or items in guest rooms for deep cleaning purposes.


Deep cleaning responsibilities may include changing air conditioning filters, cleaning coils, touching up paint on walls and moldings, and repairing scratched furniture.

Mantener un trato cordial y servicial hacia los clientes y entre los empleados.


Presentarse regularmente al trabajo según lo establecido por las normas del hotel y según lo exija el programa de trabajo.

Mostrar una apariencia personal e higiene impecables, incluyendo el uso adecuado del uniforme y la placa con el nombre del empleado (según las normas de la marca).

Cumplir siempre con las normas y reglamentos del hotel para asegurar una operación eficiente.

Limpiar y surtir completamente las habitaciones requeridas durante cada turno.


Completar todas las tareas de limpieza previa, incluyendo la preparación del carro de limpieza con los artículos necesarios.

Eliminar todos los desechos y la ropa de cama sucia de las habitaciones.

Realizar otras tareas según lo asignado por el supervisor o gerente.

Pueden ser necesarias tareas de desmontaje de muebles o artículos en la habitación de los huéspedes para realizar una limpieza profunda.


Las responsabilidades de limpieza profunda pueden incluir cambiar filtros de aire acondicionado, limpiar bobinas, retocar pintura en paredes y molduras, y reparar muebles rayados.


Property Overview:
Hotel Champlain Burlington is situated in a picturesque location, offering stunning views and a range of amenities to enhance guest experiences. Visitors can enjoy various local attractions and activities, making it an ideal destination for relaxation and exploration.
Company Overview:


As a leader in the hospitality industry, our company manages a diverse portfolio of hotels across various locations, ensuring exceptional service and guest satisfaction. Our team is dedicated to creating memorable experiences for all guests.

Join a dynamic team where passion for service and excellence is at the forefront of our mission.



Benefits:
After an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes:

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan