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Customer Service Manager
1 week ago
The University of Kansas Health System is seeking a highly skilled and experienced Customer Service Manager to lead our Call Center team. In this role, you will be responsible for ensuring that our customers receive exceptional service and support.
As a Customer Service Manager, you will oversee the day-to-day operations of the Call Center, including managing staff, coordinating schedules, and resolving customer complaints. You will also be responsible for analyzing customer feedback and making recommendations for process improvements.
We are looking for someone with excellent communication and leadership skills, who can work effectively in a fast-paced environment and prioritize multiple tasks. If you have a passion for delivering outstanding customer service and leading a team, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies to improve satisfaction and loyalty
- Analyze customer feedback and make recommendations for process improvements
- Collaborate with other departments to ensure seamless customer experience
- Stay up-to-date with industry trends and best practices in customer service
Required Skills and Qualifications:
- 3+ years of experience in customer service or a related field
- Proven track record of improving customer satisfaction and loyalty
- Excellent communication and leadership skills
- Able to work effectively in a fast-paced environment and prioritize multiple tasks
- Familiarity with customer relationship management software and tools
Benefits:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment