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Customer Service Associate

2 months ago

Malibu, California, United States Amazon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Amazon Locker+ team as a Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Receive, pick, and stow customer orders, process returns, and prepare for delivery.
  • Assist customers with questions and concerns, providing solutions and alternatives when necessary.
  • Work through problem-solving scenarios for customers, ensuring a positive experience.
  • Maintain a clean, safe, and organized workspace, adhering to Amazon's high standards.
  • Manage responsibilities for a Locker+ location, including opening and closing site.
  • Use technology, such as smartphones and handheld devices, to sort, scan, and prepare orders.
  • Receive truck deliveries and ensure timely processing.
What We Offer

As an Amazon Locker+ Customer Service Associate, you will enjoy a range of benefits, including:

  • A competitive hourly rate and opportunities for overtime.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A 401(k) plan with company match.
  • Opportunities for career advancement and professional growth.
  • A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to lift up to 49 pounds, with or without reasonable accommodation.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
Why Amazon?

At Amazon, we are committed to providing a safe and inclusive work environment, with opportunities for growth and development. We offer a range of benefits, including competitive pay, comprehensive benefits, and opportunities for career advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our Amazon Locker+ team.