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Senior Director, Clinical Operations Hybrid to NE and Central PA
2 months ago
The Senior Director, Clinical Operations will be responsible for overseeing and enhancing the clinical operations of our organization. This role requires a strategic and visionary leader with extensive experience in clinical operations management, preferably within an ambulatory, primary care, or outpatient setting.
Key Responsibilities- Ensure the delivery of high-quality patient care and optimize operational efficiencies.
- Lead change within a team of clinical professionals and develop a strategic vision for organizational growth.
- Work in a dyad relationship with the Chief Medical Officer and Clinical Operations leaders to develop and design services provided in each office/facility.
- Manage monthly financial and operational reviews and assist the marketing department to ensure practices have market presence and proper branding.
- Provide strategic leadership for developing long-range goals to optimize clinical operations performance.
- Evaluate practice productivity and provide recommendations for improvement.
- Lead clinic operational teams at all levels to assist physicians, advanced practice providers, and staff in understanding group practice patterns and data interpretation.
- Collaborate with medical leadership for advising and facilitating major physician-physician, physician-patient, and interdepartmental concerns.
- Ensure collaboration of clinical and operational teams to maximize the use of resources and outcomes.
- Support clinical operations leaders and medical staff in fulfilling roles and responsibilities.
- Mobilize physician leaders around achieving clinical, operational, and strategic priorities.
- Establish a positive work environment that promotes collaboration and innovation.
- Set clear expectations and ensure staff has skills, training, and tools needed to achieve expectations.
- Accountable for executing processes that establish standard training and mentoring of staff.
- Work with operations data analytics to establish and monitor clinical parameters that guide clinical teams.
- Demonstrate and articulate annual quality targets that support system-wide targets and metrics.
- Serve as leader for safety initiatives in the clinical offices.
- Ensure compliance with regulatory and accreditation-related requirements.
- Support the development and implementation of electronic tools necessary for a data-driven approach to managing cost and quality.
- Minimum of 10 years progressive growth in physician practice management or healthcare environment.
- Bachelor's degree in Healthcare Administration, Health Policy, Nursing, or equivalent level of education or experience.
- 5-8 years minimum progressive leadership experience.
- Demonstrated experience in managing multi-center operations.
- Excellent written and verbal communication skills, ability to negotiate and build relationships with physicians and healthcare professionals.
- Experience with successfully leading and motivating teams.
- Must be a critical thinker, able to logically evaluate situations and problems.
- Must have strong negotiation skills, with the ability to find collaborative and positive outcomes.
- Must have a high degree of personal accountability, energy, and an entrepreneurial mindset.
At Gloria Gates Management, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend traditional healthcare models, ensuring comprehensive support that addresses not only physical health but also mental, emotional, and social well-being.
What We Offer- Company paid premium: Medical, Dental, Vision
- Generous time away from work programs
- 401K retirement savings plan
- Competitive compensation package
- Contribution to a positive impact and CARE in our community
