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Transportation Coordinator

2 months ago

Baton Rouge, Louisiana, United States Verida Inc Full time
Job Overview

SUMMARY: Manage incoming calls to address discharge orders, ride requests, customer inquiries, and complaints. Maintain a professional company image through effective phone communication.

KEY RESPONSIBILITIES:

  • Respond to calls from transportation providers regarding immediate or scheduled trip concerns.
  • Assist medical facilities with recurring appointment requests for patients.
  • Allocate trip reservations to suitable transportation providers, volunteer drivers, or public transit options.
  • Process gas reimbursement forms and address inquiries from members and payees regarding reimbursements.
  • Offer information to providers, including estimated service times.
  • Direct calls to the relevant regional team members.
  • Identify, investigate, and resolve issues utilizing the computer system.
  • Follow up on customer inquiries that require further attention.
  • Maintain call logs and generate reports.
  • Plan and optimize daily trip route assignments efficiently and cost-effectively.
  • Support other departments and offices with trip assignments.
  • Conduct short and long-term planning to verify trip eligibility.
  • Ensure all interactions with customers, vendors, and employees are conducted professionally and courteously.
  • Adhere to company policies and procedures.
  • Perform additional duties as assigned.

SKILLS AND QUALIFICATIONS:

  • Prior experience in dispatching.
  • Ability to read and understand basic instructions, correspondence, and memos.
  • Proficiency in Excel.
  • Capability to analyze and calculate rates and distances for routes.
  • Skill in evaluating schedules and assigning resources effectively.
  • Strong organizational skills, attention to detail, and focus on tasks.
  • Ability to collaborate with internal departments and external providers to enhance service quality.
  • Excellent time management and negotiation skills.
  • Computer literacy with a willingness to learn customer service software.
  • Flexibility to work varied schedules as needed.

EDUCATION:

  • High school diploma or equivalent required.