Financial Advisor

3 weeks ago


Boston, Massachusetts, United States Citizens Full time
About the Role

Citizens is seeking a skilled Banker to join our team. As a Banker, you will be the face of our branch, building lasting relationships with customers and providing trusted advice.

Key Responsibilities
  • Provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing, and investing needs.
  • Get to know customers' personal financial goals and recommend tailored solutions to help achieve them.
  • Introduce customers to digital and mobile-first ways to handle banking transactions.
  • Collaborate with partners in Wealth Management, Mortgage, and Business Banking to help customers with more complex financial needs.
  • Make outbound calls to acquire new customers and schedule financial checkup appointments.
What You'll Get
  • Meaningful work and relationships – You'll help customers with important financial decisions that impact their lives.
  • Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
  • Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning, and development resources.
  • Exceptional benefits – Receive comprehensive health care coverage, including medical, dental, and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
Requirements
  • High School degree or GED required.
  • 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
  • Ability to effectively ask questions and identify needs to improve the customer relationship.
  • Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
  • Demonstrated skills in using digital technology to support the delivery of business goals.
  • Aptitude to problem solve and provide solutions to customer issues.
  • Recognized ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
  • Self-motivated, confident, and ability to multitask effectively.
  • Ability to work branch hours, which can include weekends and evenings.
  • Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
  • Completion of a video interview assessment as part of the application.
Preferred Skills/Experience
  • 1 year cash handling experience.
  • Vietnamese speaking preferred.
Hours and Work Schedule
  • Hours per Week: 40.
  • Work Schedule: Varies with branch needs and may include weekends and evenings.

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