Full-Time Fitness Coach and Customer Success Manager
5 days ago
As a key member of The Athletic Clubs team, you will be responsible for delivering exceptional coaching experiences to our members while driving customer success and retention.
Key Responsibilities:
- Coach an average of 15 classes across squads and drop-in classes, providing a high-quality experience for our members.
- Qualify and onboard new members, ensuring they align with our values and have a positive experience with our club.
- Manage squad membership, including all aspects of membership management and retention.
- Nurture member relationships, providing exceptional customer service and support.
- Deliver training programs in accordance with our standards, ensuring a safe and effective experience for our members.
- Actively engage with our community through official and non-official channels, promoting a positive and inclusive club culture.
Requirements:
- NASM CPT or equivalent certification.
- At least 2 years of experience coaching group fitness.
- 1+ year of experience with CRM software.
- 2+ years of customer service experience.
- An outgoing and social personality, with a passion for getting to know people and building relationships.
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