Full-Time Fitness Coach and Customer Success Manager

5 days ago


New York, New York, United States The Athletic Clubs Full time

As a key member of The Athletic Clubs team, you will be responsible for delivering exceptional coaching experiences to our members while driving customer success and retention.

Key Responsibilities:

  • Coach an average of 15 classes across squads and drop-in classes, providing a high-quality experience for our members.
  • Qualify and onboard new members, ensuring they align with our values and have a positive experience with our club.
  • Manage squad membership, including all aspects of membership management and retention.
  • Nurture member relationships, providing exceptional customer service and support.
  • Deliver training programs in accordance with our standards, ensuring a safe and effective experience for our members.
  • Actively engage with our community through official and non-official channels, promoting a positive and inclusive club culture.

Requirements:

  • NASM CPT or equivalent certification.
  • At least 2 years of experience coaching group fitness.
  • 1+ year of experience with CRM software.
  • 2+ years of customer service experience.
  • An outgoing and social personality, with a passion for getting to know people and building relationships.


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