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Automotive Service Operations Leader

2 months ago

Cincinnati, Ohio, United States Meineke - 132 Full time
Position Overview

Meineke, a nationally recognized automotive repair franchise, is in search of exceptional individuals to join our dynamic team.


We believe that your contributions can elevate our business, just as we aim to support your professional journey. Our organization thrives on innovation, excellence, and fostering a fulfilling work environment for all team members.


Benefits Offered:
  • Competitive Salary; Ranging from $52,000 to $105,000 based on experience for highly skilled managers.
  • Incentives based on monthly shop performance, personal productivity, and team achievements.
  • Paid time off, including vacation and holidays.
  • Locally owned and operated establishment.
  • Continuous training and opportunities for career advancement.
  • Fast-paced and friendly work atmosphere.
  • Healthcare coverage.
  • 401(k) retirement plan (planned availability in 2024).
  • ASE certification and tuition reimbursement.
  • No Sunday shifts.
  • Provided uniforms.

Why Choose Our Center?
  • Open six days a week, with Sundays off.
  • Collaborate with a team-oriented workforce daily.
  • Utilize modern equipment and software to enhance operational efficiency and customer experience.
  • Employ electronic diagnostic and inspection tools.
  • Implement cutting-edge tablet-based digital vehicle inspections.
  • Foster a culture of continuous improvement and professional growth.

We are currently seeking a motivated and results-driven Service Center Manager to play a vital role in our team. Your exceptional communication and customer relationship skills will be essential in ensuring complete customer satisfaction throughout the automotive repair process.


Key Responsibilities:
  • Lead a team of automotive service professionals to maintain high employee morale and customer satisfaction while ensuring profitability.
  • Generate repair estimates based on thorough, accurate, and honest digital vehicle inspections.
  • Communicate repair solutions to customers in an easily understandable manner.
  • Consistently promote our services while upholding honesty and integrity.
  • Ensure that the quality of work, attitude, and performance meet or exceed customer satisfaction goals.
  • Guide employees on best practices to enhance sales and customer service techniques.
  • Oversee the smooth and organized daily operations of the service center.
  • Manage daily service center accounting, including repair orders, invoices, and customer receipts.
  • Open and close the service center as required.
  • Collaborate with the team to address customer concerns promptly and accurately.
  • Adhere to and promote Meineke's high standards for safety, cleanliness, and organization.
  • Foster a culture where complete customer satisfaction is a shared responsibility.

Qualifications:
  • Positive attitude with a strong customer service focus.
  • Retail sales experience and a minimum of 3 years in a management role.
  • Associate's degree or equivalent experience preferred.
  • Experience in the automotive sector is advantageous but not mandatory.
  • Ability to interpret financial data and reports.
  • Valid driver's license is required.
  • Proficient in Windows-based applications (Microsoft Office Suite, Word, Excel) and automotive software.
  • Strong verbal and written communication skills.
  • Flexibility to work a retail schedule.
  • Commitment to continuous learning and professional development.
  • Professional appearance and strong communication abilities.
  • Detail-oriented and productivity-focused.

Why Join Meineke?
  • We value personal and professional development.
  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay current with industry trends.
  • Join a team of dedicated individuals who share your passion for high-quality repair work in a supportive and collaborative environment.
  • Experience a sense of community and connection with customers and team members in our locally owned shops.

Are you ready to make a significant impact in the lives of our customers? We invite you to explore this opportunity further.