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Retail Team Member

2 months ago

Orem, Utah, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and contributing to a positive and productive store environment.

Key Responsibilities
  • Customer Service
    • Provide personalized service to customers, responding to their needs and concerns in a timely and professional manner.
    • Use advanced product knowledge to make recommendations and suggest solutions to customers.
    • Engage with customers to understand their project needs and provide expert guidance on products and services.
  • Sales and Merchandising
    • Drive sales growth through effective merchandising, visual displays, and product knowledge.
    • Utilize sales techniques to meet or exceed sales targets and contribute to store profitability.
    • Stay up-to-date on product knowledge, promotions, and sales trends to provide customers with the best possible shopping experience.
  • Store Operations
    • Contribute to a positive and productive store environment by maintaining a clean and organized workspace.
    • Assist with receiving, stocking, and merchandising products to ensure a visually appealing store display.
    • Participate in visual merchandising and display projects to drive sales and customer engagement.
  • Team Collaboration
    • Work collaboratively with other team members to achieve sales goals and store objectives.
    • Provide support and assistance to colleagues as needed to ensure a smooth and efficient store operation.
    • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • Education
    • High school diploma or equivalent required.
    • Associate's or bachelor's degree in a related field preferred.
  • Experience
    • 1-3 years of experience in a customer-facing role, preferably in retail or sales.
    • Proven track record of delivering exceptional customer service and driving sales growth.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Strong product knowledge and merchandising skills.
    • Ability to lift up to 49 pounds and stand for long periods.
What We Offer
  • Competitive Compensation
    • Competitive hourly rate and opportunities for advancement.
  • Benefits
    • Medical, dental, and vision benefits.
    • Company-paid life insurance and short-term disability.
    • Tuition reimbursement and professional development opportunities.
  • Team Member Discounts
    • Discounts on JOANN products and services.