Pizzeria Operations Manager

5 days ago


Willow Grove, Pennsylvania, United States MOD Super Fast Pizza, LLC Full time
Company Overview:

MOD Super Fast Pizza, LLC is a restaurant company that aims to make a positive impact on society through its operations. Our goal is to provide exceptional customer service and quality products while promoting a culture of inclusivity and social responsibility.

As a key member of our team, you will play a crucial role in achieving this vision by providing leadership and guidance to our staff. You will be responsible for ensuring that our customers receive the highest level of service and that our products are prepared to our standards.

We believe in creating a work environment that is supportive, inclusive, and respectful of all individuals. We strive to foster a culture of open communication, collaboration, and continuous learning.

If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity

Compensation:
$14.25 per hour plus tips.

Benefits:
  • Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
  • Paid Vacation of 5 days per year, accruing at 1.54 hours per pay period
  • FREE pizza, salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical, dental, and vision insurance eligibility based on hours worked
  • 401(k) retirement

Job Description:

As a Restaurant Experience Lead, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, create a place, and platform where everyone can experience pizza that is personal.

You will lead the making of pizzas for veggie pilers, pepperoni perfectionists, and plant-based pioneers. Pizzas built for carb cutters and culinary experimentalists. Together, we're creating an experience where pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs, it means supporting our employees in reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD, ALL PIZZAS ARE WELCOME.

Key Responsibilities:
  • Be an example of MOD values and behaviors, exemplifying a service mindset through effective leadership.
  • Help create a MOD vibe that our customers expect.
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift.
  • Demonstrate, train, and coach Squad in all methods for accomplishing store tasks.
  • Demonstrate knowledge of all Operational Standards and resources.
  • Partner with General Manager to engage the board community of our restaurant.

Required Qualifications:
  • Minimum of 1 year of customer service or restaurant leadership experience.
  • Experience successfully leading, coaching, training, and motivating front-line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.
  • Must be at least 18 years old.

Why Join Us?

At MOD, we believe in creating a world that works for and includes everyone. If you share our passion for delivering exceptional customer experiences and promoting social responsibility, we encourage you to apply for this exciting opportunity

This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization.

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