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Client Service Analyst
2 months ago
At Circana, we are seeking a highly skilled Client Service Analyst to join our team. As a Client Service Analyst, you will be the key point of contact for clients, providing exceptional service and support to ensure their needs are met.
Key Responsibilities:- Provide timely and effective service to clients, responding to their requests and resolving issues in a professional and courteous manner.
- Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
- Collaborate with internal teams to ensure seamless delivery of services, meeting client expectations and deadlines.
- Develop and maintain knowledge of Circana's products and services, staying up-to-date on industry trends and best practices.
- Communicate effectively with clients, both verbally and in writing, to ensure clear understanding of services and solutions.
- 3-5+ years of experience in a client-facing role, preferably in the consumer packaged goods industry.
- Proven ability to build and maintain strong relationships with clients, understanding their needs and preferences.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Bachelor's degree in a related field, such as business, marketing, or communications.
- Stay Curious: Continuously seek knowledge and learning opportunities to stay up-to-date on industry trends and best practices.
- Seek Clarity: Clearly communicate with clients and internal teams to ensure seamless delivery of services.
- Own the Outcome: Take ownership of client relationships and service delivery, ensuring high-quality results and client satisfaction.
- Center on the Client: Prioritize client needs and preferences, delivering tailored solutions to meet their expectations.
- Be a Challenger: Continuously seek opportunities for improvement and innovation, staying ahead of the competition.
- Champion Inclusivity: Foster a culture of inclusivity and respect, valuing diversity and promoting a positive work environment.
- Commit to each other: Collaborate with internal teams to achieve common goals and objectives, demonstrating a commitment to teamwork and collaboration.
Location: This position can be located in the Chicago area, with the option to work remotely or in a hybrid environment.
Compensation: The salary range for this role is $61,000.00 to $90,000.00 per year, depending on experience and qualifications.
Benefits: Circana offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
