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Administrative Support Specialist

2 months ago

Granger, Indiana, United States DaMar Staffing Full time
Job Overview
Company Profile- Healthcare organization providing assisted living and memory care services.

Position Summary- The role entails delivering essential administrative assistance to residents, visitors, and both internal and external personnel.

Key Responsibilities
  • Manage the telephone switchboard to receive, filter, and redirect calls, offer information, and address inquiries; take messages as necessary.
  • Review and manage all voicemails, including those received via email.
  • Welcome all residents and guests in a polite and professional manner; guide or accompany individuals to their designated locations.
  • Conduct daily check-in/check-out for residents; ensure proper documentation in the front desk log.
  • Record daily safety and incident reports; document weather-related conditions when relevant.
  • Monitor the Nurse Call system and respond appropriately.
  • Input transportation and maintenance requests into the system as required.
  • Sort and distribute all mail, internal communications, and packages to residents and staff members.
  • Reserve the private dining area for residents and their guests.
  • Familiarize oneself with emergency communication systems and procedures (fire, medical, and police).
  • Keep the immediate supervisor informed of any significant situations or unusual occurrences for timely action.
  • Direct all potential residents and their families to the leasing team.
  • Provide applications to prospective employees.
  • Perform additional tasks and special projects as assigned.
Required Qualifications
  • High School diploma; or three to five years of relevant experience and/or training, or an equivalent combination of education and experience.
  • A minimum of three years of office experience.
  • Experience with elderly populations is advantageous.
  • Intermediate proficiency in computer skills, particularly with Microsoft Office Suite.
  • Exceptional customer service abilities; patience and empathy are essential.
  • Ability to respond to emergencies in a composed manner.
  • Standard working hours: Monday to Friday, 8:30 AM to 4:30 PM.
  • Competitive hourly wage: $14.00 to $16.00; includes comprehensive health insurance and benefits.