Service Advisor
2 weeks ago
We are seeking a skilled and customer-focused Service Advisor to join our team at Ourisman Automotive Group.
Key Responsibilities:
- Provide exceptional customer service by greeting and assessing vehicle service needs in a friendly and professional manner.
- Schedule appointments and communicate work orders to technicians, ensuring timely and accurate vehicle maintenance and repair services.
- Advise customers on necessary vehicle services and repairs, offering clear and detailed explanations.
- Obtain customer authorization before initiating repairs and provide accurate cost estimates.
- Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
- Maintain detailed records of all customer interactions, services performed, and parts used.
- Promote dealership services and products to enhance customer satisfaction and drive business growth.
Requirements:
- Previous experience as a Service Advisor or in a similar role in the automotive industry is preferred.
- Excellent communication and interpersonal skills, strong organizational abilities, and a customer-oriented approach.
- Familiarity with automotive service software and Microsoft Office Suite.
- Basic understanding of automotive systems and repair procedures.
We are an equal opportunity employer committed to diversity and inclusion. If you require accommodation during the interview process, please advise the hiring manager.
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