Customer Service Representative

5 days ago

Fayetteville, Arkansas, United States Black Hills Energy Full time

About the Role:

We are seeking a highly motivated and customer-focused Service Delivery Specialist to join our team at Black Hills Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and requests for service by researching, analyzing, and taking appropriate action to ensure accurate and timely resolution.
  • Handle emergency contacts with accuracy and urgency to ensure the safety of our employees and customers.
  • Achieve first contact resolution by reviewing accounts and negotiating with customers to meet customer needs and minimize company risk.
  • Complete order entry and order completion of work orders.
  • Actively promote the company's products, programs, and services.
  • Demonstrate and manage effective time utilization.
  • Be a team player.
  • Provide superior service resulting in a favorable perception of the company.
  • Develop skills to build partnerships within the company.
  • Develop business acumen.

Requirements:

  • High school diploma or equivalent required.
  • General computer knowledge.
  • General knowledge of service delivery.
  • Ability to navigate a computerized data entry system or other relevant applications.
  • Computer efficiency, comfort with web navigation, ability to quickly navigate across multiple computer programs and systems.
  • Problem solving and discussion skills.
  • Ability to communicate accurately and timely.
  • Basic mathematical and calculation skills.
  • Ability to perform in a fast-paced, multi-tasking environment.

About Our Company:

Black Hills Energy is a customer-focused utility company dedicated to improving life with energy as an energy partner of choice. We are a diverse culture that fuels unique perspectives, opening doors to new insights and possibilities. We have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states.

Our Benefits:

  • Annual discretionary bonuses.
  • 401(k) (6% company match and up to 9% company retirement contribution).
  • Tuition reimbursement.
  • Generous paid time off benefits, including paid holidays and parental leave.
  • Company paid life insurance and disability benefits (short and long term).
  • Employee assistance program and well-being benefits.
  • Competitive medical, dental, and vision insurance.

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