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Apple Technology Support Student Technician

2 months ago


Brownsville, Texas, United States InsideHigherEd Full time

Position Overview:

The Apple Technology Support Student Technician plays a vital role in assisting fellow students with the deployment and effective use of Apple devices. This position emphasizes exceptional customer service and technical support within the university community.

Key Responsibilities:

  • Facilitate the deployment of Apple devices to students.
  • Deliver outstanding customer service to the university population.
  • Provide guidance and troubleshooting assistance for Apple devices.
  • Collaborate with IT personnel to resolve complex technical issues.
  • Engage in additional assigned responsibilities as needed.

Qualifications:

  • Strong critical thinking abilities.
  • Demonstrated experience in customer service.
  • Meticulous attention to detail.
  • Familiarity with Apple's operating systems.

Preferred Skills:

  • Experience with JAMF MDM or relevant Apple OS certifications.
  • Previous experience in technical support roles.

Work Schedule:

This is a part-time position requiring 19 hours per week, with weekday shifts available from 10:00 AM to 2:00 PM or 11:00 AM to 3:00 PM. Flexibility in hours may be required based on university needs.

Core Values: Integrity, Excellence, Accountability, Respect