Lead Mitigation Specialist

1 week ago


Houston, Texas, United States PuroClean of Central Southwest Houston Full time
Job Overview

PuroClean of Central Southwest Houston is seeking a highly skilled and certified Lead Mitigation Technician to join our team. As a key member of our emergency property restoration services, you will play a crucial role in helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.

Key Responsibilities
  • Manage and complete jobs according to PuroClean processes per work order, ensuring timely and accurate completion.
  • Respond to service calls when needed, providing exceptional customer service and ensuring customer needs are met.
  • Set up and establish efficient job flow, coordinate requirements for the job, and complete job documentation in a timely and accurate manner.
  • Perform and supervise production work, monitor assigned jobs from start to finish, and follow and enforce all safety procedures on the job site.
  • Communicate and establish relationships with commercial, insurance, and residential customers, providing a world-class level of service that sets us apart from competitors.
Requirements
  • IICRC WRT Certification (other IICRC certifications valued)
  • Knowledge of Dash and Mica (knowledge of other industry software a plus)
  • Willingness for continued learning and growth, ability to lead and coach teammates
  • Attention to detail in organization, cleanliness, and care for facility, assets, and equipment
  • Aptitude with record keeping, recording information, and communicating the message
  • Awareness and respect for safety, using care and caution with teammates and customers
  • Strength with multitasking and handling deadlines, organizational and leadership skills
  • Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time


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