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Store Operations Manager

2 months ago

Suwanee, Georgia, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Michaels Stores. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving sales growth.

Key Responsibilities
  • Lead and manage front-end operations, including customer service, sales, and inventory management.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase operational efficiency.
  • Collaborate with store managers and team members to achieve sales goals, manage inventory, and maintain store appearance.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Provide coaching, training, and development opportunities to team members to enhance their skills and performance.
  • Manage and resolve customer complaints and issues in a timely and professional manner.
  • Participate in visual merchandising, inventory management, and store maintenance to ensure a positive shopping experience for customers.
Requirements
  • 3+ years of retail management experience, preferably in a similar role.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing operational efficiency.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to enhance your skills and knowledge.