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Specimen Resolution Assistant

2 months ago

MercervilleHamilton Square, New Jersey, United States Genesis Global Group Full time
Job Summary

Genesis Global Group, a leading provider of clinical laboratory services, is seeking a highly skilled Specimen Resolution Assistant to join our team. As a Specimen Resolution Assistant, you will play a critical role in ensuring the accuracy and quality of our laboratory results.

Key Responsibilities
  • Contact physicians, sales staff, and clinical laboratory personnel to clarify missing or discrepant information.
  • Fax, log, and monitor discrepancy notices.
  • Handle incoming and outgoing phone calls with clients.
  • Process test additions and cancellation requests.
  • Coordinate the shipping of specimens per physician's request.
Additional Responsibilities
  • Assist the SRC Coordinator as needed with projects or additional tasks.
  • Perform other similar or related duties as required or assigned.
Requirements
  • Basic computer literacy.
  • Previous customer service or phone experience preferred.
Work Environment

The Specimen Resolution Assistant will work in an office environment with a moderate noise level.

Education and Certifications
  • High school diploma.