Van Delivery Specialist

22 hours ago


Annapolis, Maryland, United States West Marine Full time
Job Summary:

As a Van Driver at West Marine, you will play a critical role in delivering marine equipment and accessories to our wholesale customers on a multi-stop, time-sensitive route. You will be responsible for coordinating order selection, order packing, and shipment, providing timely information to the store team as needed. Your excellent customer service skills and ability to work independently will ensure that our customers receive their products in a timely and efficient manner.

Duties and Responsibilities:
  • Deliver excellent customer experience with every interaction
  • Execute pick, pack, and ship to meet SLAs for product fulfillment
  • Use proper methods for pulling and moving product to shipping processing location
  • Process customer returns within SLAs
  • Identify and escalate any bottlenecks impeding fulfillment to the Manager
  • Drive responsibly to represent the company and brand
  • Load vehicle to support routing sequence
  • Utilize routing apps and schedule to deliver product in an efficient and timely manner
  • Provide quality delivery practices for location and condition of product to customer
  • Interact with customers during deliveries and inform them of upcoming events
  • Ask if there is anything else they need
  • Make other product deliveries as needed by store
  • Keep vehicles neat, clean, and organized
  • Vehicles should be clean and operating safely; report any issues, damage, or malfunctions to your Manager
  • Keep vehicles properly fueled and stored
  • Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays
  • Perform other job-related duties as assigned
Required Skills and Abilities:
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customers' needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the store's point-of-sale system
  • Must maintain a valid driver's license and satisfactory driving record
Education and Experience:
  • High school diploma or equivalent preferred
  • Previous boating and/or retail experience preferred
Physical Requirements:
  • Prolonged periods of standing and walking throughout the retail space
  • Prolonged periods of sitting while driving
  • Must be able to lift up to 50 pounds to shoulder height unassisted


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