Customer Service Representative
4 days ago
GOLDLEAF is a premier cannabis dispensary dedicated to delivering exceptional customer experiences in a professional environment. We are seeking a detail-oriented Front Desk Receptionist to join our Annapolis team.
Position OverviewThe ideal candidate will be organized, personable, and capable of thriving in a fast-paced environment. As the first point of contact for patients and guests, you will manage front desk operations, ensure a welcoming check-in process, and provide exemplary customer service.
Key Responsibilities
- Manage front desk operations, ensuring a smooth and efficient experience for patients and guests.
- Provide a warm and professional welcome, setting a positive tone for their experience with GOLDLEAF.
- Utilize multiple computer screens to check in new patients, verify their identity, and ensure compliance with HIPAA regulations.
- Distribute necessary paperwork and guide patients through the check-in process.
Requirements
- Education: High school diploma or equivalent required.
- Age: Must be at least 21 years old.
- Background Check: Successful completion of a criminal background check.
- Experience: 1-2 years of customer service or sales experience in a fast-paced retail environment.
- Skills: Positive attitude, strong organizational skills, ability to handle diverse personalities, excellent communication, and interpersonal skills.
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Customer Service Representative
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