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Senior IT Operations Systems Engineer

2 months ago

Somerville, Massachusetts, United States Tufts University Full time
Job Title: Senior IT Operations Systems Engineer

Job Summary:

We are seeking a highly skilled Senior IT Operations Systems Engineer to join our team at Tufts University. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining systems and technologies used by the Tufts Operations Division.

Key Responsibilities:

  • Design and architect systems to align with the organization's requirements and objectives.
  • Evaluate emerging technologies and recommend innovative solutions to enhance operations.
  • Collect and assess requirements and translate them into strategic and technical implementation plans.
  • Lead or participate in the planning and execution of system implementations, including dining systems, physical security systems, IoT devices, building automation, and other technologies.
  • Ensure seamless integration with existing systems and third-party applications.
  • Identify and resolve system errors with urgency and appropriate prioritization.
  • Consult with application owners, users, and other technical staff to resolve problems in program product usage, data storage, integrations, and system performance.
  • Manage and implement upgrades and system maintenance.
  • Respond to inquiries from other departments and collaborate with external departments.
  • Collaborate with cross-functional teams to diagnose and troubleshoot system-related problems.
  • Address system alerts and problem reports by analyzing and debugging issues.
  • Regularly provide input on ways to ensure effective and efficient processes with a focus on continuous improvement and performance.

Requirements:

  • Bachelor's degree in Operations Management, Management Information Systems, Engineering, Computer Science, or a related field.
  • Minimum of 5 years of experience in systems engineering and architecture.
  • Strong knowledge of application setup, maintenance, and administration for databases, web, and application servers.
  • Experience in managing Windows AD domain and Linux environments.
  • Proficiency in information systems, IoT devices, and related technologies.
  • Experience in PowerShell, Python, or other scripting languages.
  • Subject Matter Expert in database technologies such as SQL, Oracle, MySQL, etc.
  • Ability to architect and design technology solutions in a complex environment.
  • Experience with project management for medium and large projects, including vendor management.
  • Excellent communication and interpersonal skills.
  • Ability to effectively manage time and independently prioritize workload.
  • Analytical and problem-solving abilities.
  • Ability to work under pressure in a busy, fast-paced environment.

Preferred Qualifications:

  • Master's degree in Business Administration, Engineering, Computer Science, Informatics, or a related field.
  • Knowledge of compliance and security regulations.
  • Experience with administering building automation systems, central energy plant, and facilities systems and related technology such as Honeywell, Schneider, Johnson Controls, Maximo, AIM.
  • Experience with administering food inventory, food management, and POS systems such as FoodPro, Jamix, Transact, Atrium, etc.
  • Experience with administering public safety systems, including case management, security alarms, door access, security cameras such as IMC, Bosch, Schneider, or Honeywell technology, Genetec, DSX, Lenel, etc.
  • Strong knowledge of virtualization and containerization technologies such as VMware, HyperV, Docker, OpenShift, etc.

What We Offer:

Tufts University offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].