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Customer Service Ambassador

4 weeks ago

Midland, Michigan, United States Planet Fitness Full time
{"title": "Customer Service Representative", "description": "Join the Planet Fitness Team

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.

Key Responsibilities:

  • Provide a superior level of customer service to members, prospective members, and guests.
  • Greet members and guests, providing a warm and welcoming experience.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members.
  • Log amenities and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities.

Qualifications and Physical Demands:

  • Must be 18 years of age or older.
  • Punctuality and reliability are a must.
  • Customer service experience preferred.
  • Continual standing and walking during your shift.
  • Continual talking to members and potential members in person and on the phone during your shift.
  • Must be able to lift 45 pounds.

About Planet Fitness:

We are a dynamic and growing company that cares about bettering the health and wellbeing of our communities. We value diversity and create an environment where everyone can feel they belong. We encourage professional growth and development, and we make true, lasting connections with our coworkers. We create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. We are an Equal Opportunity Employer.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.

", "lang_code": "en"}