Front Desk Agent Concierge
6 days ago
**About Us**
At Extended Stay, we're dedicated to providing exceptional guest experiences. Our team is passionate about delivering outstanding service and making our guests feel at home.
Job Summary
We're seeking a highly skilled Front Desk Agent/Concierge to join our team. As a key member of our hospitality team, you'll be responsible for assisting guests with their needs, processing reservations, and ensuring seamless check-in/check-out processes.
About the Role
You'll work closely with our housekeeping and maintenance teams to ensure all guests' needs are met. This includes responding to requests in a timely manner, providing information on local attractions and services, and handling guest complaints or concerns in a professional and empathetic manner.
Key Responsibilities
* Assist guests with inquiries and requests in a friendly and courteous manner* Process reservations, registration, payment, and departures according to company guidelines* Collaborate with housekeeping and maintenance teams to resolve guest issues* Provide accurate information on local amenities, services, and attractions
Requirements
To be successful in this role, you'll need excellent communication skills, a positive attitude, and the ability to work well under pressure. You should be able to multitask, think critically, and provide creative solutions to guest problems.
What We Offer
In addition to competitive pay ($18-$22/hour), we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for career growth and development.
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