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Emergency Services Patient Care Manager
2 months ago
DMC Sinai-Grace Hospital stands as the largest facility within the DMC network, providing a wide array of specialized services including a heart center, cancer treatment, geriatric care, emergency medicine, obstetrics/gynecology, and aesthetic services. The hospital is renowned for its innovative joint replacement program, which features advanced minimally invasive techniques for knee and hip surgeries, attracting patients nationwide. Sinai-Grace also manages over 21 outpatient care locations and ambulatory surgery centers across Wayne and Oakland Counties, and is among the select hospitals in the country to receive a prestigious grant aimed at enhancing cardiac care standards.
Position Overview
Reporting directly to the nursing leadership at the hospital, this role encompasses the management of a significant function, service, or process that supports nursing operations. The position may also involve oversight of multiple smaller nursing units, ensuring comprehensive management across the department.
- The role typically involves medium scope and impact, managing fewer than 50 full-time equivalent (FTE) staff across various nursing units or overseeing a major nursing operational support function.
- Direct reports may include clinical managers and high-level administrative personnel, along with nursing supervisory staff.
- The Manager of Patient Services will be accountable for patient care, planning, implementing, and evaluating processes related to performance enhancement, staffing efficiency, financial management, staff competency, and customer service outcomes in collaboration with senior leadership.
- It is essential to ensure that all regulatory requirements and standards are effectively communicated, implemented, and monitored. Collaboration with the healthcare team is vital for planning, executing, and assessing activities aligned with departmental and hospital objectives.
- This role also entails identifying the need for policy development or revision within the department, working closely with higher management to align with departmental goals.
- Responsibilities include overseeing the creation and revision of departmental procedures and protocols, securing necessary approvals.
- Monitor and refine processes, providing input on departmental organizational design and workflow quality. The role may involve personnel actions such as hiring, disciplinary actions, and performance evaluations.
- Establish and assess performance metrics for daily, monthly, and yearly goals within the assigned areas.
- Assist in long-term goal development for the department and evaluate goal achievement. Support budget development and monitoring for designated areas.
Compliance Commitment
This position supports the standards outlined in DMC's Code of Conduct, fostering a commitment to legal and ethical practices while implementing audit recommendations. Monitoring activities to ensure compliance with applicable laws, regulations, and DMC policies is a critical aspect of this role.
Qualifications:1. A Bachelor’s degree in Nursing (BSN) is required; a Master’s degree is preferred. If holding a Master’s degree, one of the degrees must be in Nursing.
2. Must possess a valid Registered Nurse (RN) license in the state of Michigan.
3. A minimum of three years of progressive nursing experience is required.
Employment practices will uphold non-discrimination principles, ensuring that all applicants and employees are treated fairly regardless of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless it results in undue hardship.
