Technical Operations Leader

3 days ago


ValdeReuil, Normandie, United States Goodwill Ind NW NC Inc Full time
About the Role

We are currently recruiting for an IT Infrastructure Manager to join our team at Goodwill Industries of Northwest North Carolina. The successful candidate will have a strong background in IT and previous experience in a leadership role. This position is responsible for delivering IT infrastructure and support services to the organization, as well as leading a team of technical staff.

Key Responsibilities
  • Lead the technical operations team in delivering secure, reliable IT infrastructure and support.
  • Develop and implement IT strategies to improve efficiency and productivity.
  • Manage end user accounts and provide support for A/V systems and other collaboration tools.
  • Collaborate with other teams to ensure seamless delivery of IT services.
Requirements
  • Bachelor's degree in Information Systems/Technology or Computer Science, or equivalent experience.
  • At least 5 years of experience in Windows desktop support and 3 years of experience in managing/supervising IT staff.
  • Excellent communication and customer service skills.
  • Knowledge of ticketing systems and ability to work in a fast-paced environment.
What We Offer

Goodwill Industries of Northwest North Carolina offers a comprehensive benefits package, including paid time off, money purchase pension plan, 403(b) retirement savings plan, employee assistance program, free telehealth, employee referral program, quarterly incentive programs, corporate discount programs, medical insurance, prescription coverage, dental and vision coverage, flex spending accounts, short & long-term disability, life insurance, tuition reimbursement. Estimated salary: $65,000 - $85,000 per year.



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