Customer Service Representative
1 month ago
At River Bank & Trust, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Assist customers with account transactions, including opening and closing accounts, and processing financial services.
- Provide ongoing maintenance to existing accounts, including processing wire transfers, stop payments, and name and address changes.
- Maintain confidentiality of customer records and transactions.
- Represent the bank in various community functions with a high level of integrity and professionalism.
- Prepare necessary reports and perform various clerical duties as assigned by management.
- High School diploma or equivalent.
- 1-2 years of customer service experience preferred.
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced team environment and handle multiple tasks.
- Detail-oriented and organized.
- Ability to apply general accounting knowledge processes (debits, credits, balancing).
- Integrity, discretion, and respect for confidential information.
The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus.
The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
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