Customer Service Representative

1 month ago


Clanton, Alabama, United States River Bank & Trust Full time
Job Title: Customer Service Representative

At River Bank & Trust, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Assist customers with account transactions, including opening and closing accounts, and processing financial services.
  • Provide ongoing maintenance to existing accounts, including processing wire transfers, stop payments, and name and address changes.
  • Maintain confidentiality of customer records and transactions.
  • Represent the bank in various community functions with a high level of integrity and professionalism.
  • Prepare necessary reports and perform various clerical duties as assigned by management.
Requirements:
  • High School diploma or equivalent.
  • 1-2 years of customer service experience preferred.
  • Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
Skills and Abilities:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced team environment and handle multiple tasks.
  • Detail-oriented and organized.
  • Ability to apply general accounting knowledge processes (debits, credits, balancing).
  • Integrity, discretion, and respect for confidential information.
Work Environment:

The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus.

The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



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