Field Service Technician

2 weeks ago

Bartlett, Illinois, United States EDM Intelligent Solutions Full time
Job Description

The Field Service Technician is a critical role within EDM Intelligent Solutions, responsible for delivering exceptional technical support and service to our customers. As a key member of our team, you will work closely with our engineering team and customers to provide premium hardware service and support.

This role requires a strong technical background, with a focus on metrology systems, CNC manufacturing equipment, and robotics. You will be responsible for installing, troubleshooting, and calibrating electro-optical and electronic components, as well as providing effective technical assistance and repair services.

Key Responsibilities:

  • Install and integrate metrology systems at customer locations, ensuring high levels of customer satisfaction and enhancing the reputation of EDM Intelligent Solutions.
  • Perform in-field diagnostic testing, troubleshooting, and calibration of electro-optical and electronic components using standard instruments.
  • Provide effective technical assistance and repair services for in-field equipment, ensuring timely and accurate resolution of issues.
  • Diagnose and troubleshoot problems remotely and in-person, using advanced technical skills and diagnostic tools.
  • Interface with various equipment and system components accurately and effectively, ensuring seamless integration and operation.
  • Carry out preventative maintenance programs to ensure proper machine performance, maintaining required maintenance records.
  • Follow up with customer questions and concerns to ensure full and complete satisfaction.
  • Provide technical training to customer personnel in the areas of basic equipment setup, operation, adjustment, and preventative maintenance.
  • Use effective customer service communication skills within all levels of an organization.
  • Promote customer relations and satisfaction by completing jobs on schedule and displaying a positive and helpful attitude.
  • Maintain a high level of service standards, ensuring consistent delivery of exceptional technical support.
  • Maintain a neat and professional appearance, adhering to company standards.
  • Report all problems involving customer relations to the Customer Service Manager.
  • Provide technical operational data and other pertinent feedback to enable proper documentation of system performance/quality and to assist in making system improvements and/or modifications.
  • Possess and improve technical knowledge to perform effectively and assist customers and other employees.
  • Become knowledgeable of current metrology systems product line (electrical, mechanical, controls, software, and operations) and keep current on new systems.
  • Share newly acquired or learned information as appropriate.
  • Provide technical advice and support to customers and other company personnel.
  • Complete service reports and documentation in a timely manner.
  • Perform work in compliance with all established customer and company safety rules and work practices, maintaining a neat and orderly work area.
  • Perform related work as apparent or assigned.

Requirements:

  • 1+ years of relevant work experience in an equipment field service and/or technical support role.
  • Experience with CNC manufacturing equipment, robotics, machine tools, microscopy, metrology, measuring equipment, etc.
  • Strong understanding and demonstrated spatial awareness of multiple 3D coordinate systems and their relation to each other within a workspace.
  • Strong knowledge of and hands-on experience working with electrical and electronics installation, maintenance, and troubleshooting of systems utilizing 12v, 24v, 110v, 220v, and 480v operating voltages with single and multiple phases.
  • Hands-on experience fabricated integrated systems electrical panels, wiring disconnect switches, circuit breakers, servo amplifiers, controls, network switches, and other electronic devices.
  • Strong knowledge of pneumatics system installation, maintenance, and troubleshooting with operating pressures up to 150psi.
  • Basic experience with NC programming language (M-Code / G-Code or similar).
  • Demonstrated ability to read technical documentation including wiring diagrams.
  • Demonstrated ability to use diagnostic tools such as digital multimeters, oscilloscope, etc.
  • Demonstrated ability to read technical drawings (electrical and/or dimensioned mechanical drawings).
  • Ability to efficiently navigate advanced settings within Windows 10, including network troubleshooting and installing software.
  • Experience working with CMMs, Laser Trackers, and/or 3D scanners is a plus.

Personal Requirements:

  • Must be self-motivated, organized, and responsible to effectively plan, execute, and document technical support applications.
  • Must be able to complete work responsibilities with little supervision.
  • Creative, organized, and strong technical problem-solving skills.
  • Fluent in English, both written and verbal. Other language skills are a plus.
  • Excellent communication skills (oral and written) and customer service skills.
  • Effectively exercise personal discretion and independent judgment.
  • Ability to travel by air and ground, within the United States, to customer facilities. Must possess a valid, unrestricted driver's license and be able to meet and maintain a qualified driver's status.
  • Due to the nature of our work and the trade restrictions placed upon it, an offer of employment with EDM Intelligent Solutions is contingent upon the successful verification of U.S. Citizenship or Permanent Resident status and completion of a background check and drug screen, subject to applicable laws and regulations. EDM Intelligent Solutions does not offer work visa sponsorship within the United States. Background check must meet both EDM Intelligent Solutions and our customer requirements and expectations.

Benefits:

  • Holidays: 7 Paid Holidays per Year
  • Vacation: 2 weeks of vacation after 1 year of service, accrued on a basis of 0.833 days per month.
  • Medical and Dental Insurance through Blue Cross Blue Shield Illinois with copay
  • 401K Plan with matching contribution
  • Life Insurance
  • Long Term Disability Insurance
  • Short Term Disability Insurance

Schedule:

  • 8 hour shift

Work setting:

  • In-person
  • Warehouse

Ability to commute/relocate:

  • Bartlett, IL 60103: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Willingness to travel:

  • 25% (Required)

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