Customer Engagement Specialist

1 week ago


Abilene, Kansas, United States Vyve Broadband Full time
Job Overview

Position Summary:
Vyve Broadband is a prominent provider of broadband Internet services, catering primarily to rural communities across 16 states. As a leader in the cable and broadband industry, Vyve Broadband delivers a comprehensive suite of services including high-speed Internet, digital television, and voice solutions for both residential and commercial clients.

Key Responsibilities:

  • Deliver exceptional customer service by representing Vyve in a professional and courteous manner.
  • Address and resolve complex customer inquiries and issues.
  • Exhibit a strong enthusiasm for promoting Vyve's products and services.
  • Achieve and surpass monthly sales targets.
  • Compile and maintain necessary departmental reports.
  • Act as a mentor to team members, providing guidance and support.
  • Perform all duties associated with the Retail Sales Agent role, including:
    • Initiating customer interactions to sell products, resolve issues, and provide information.
    • Clearly explaining billing and company policies regarding pricing and services.
    • Identifying customer needs and educating them on service options.
    • Documenting all sales and order activities in the online database.
    • Processing customer payments accurately and reconciling daily transactions.
    • Managing delinquent accounts.
    • Maintaining integrity while accessing customer records and account histories.
    • Issuing and tracking customer-premise equipment.
    • Troubleshooting service-related issues and testing equipment.
    • Engaging with customers regarding company services as needed.
    • Fostering a positive and collaborative team environment.
  • Undertake additional responsibilities as assigned.
  • Willingness to travel as required.

Required Skills & Qualifications:

  • Minimum of 2 years of experience in customer service or sales, with direct consumer interaction.
  • Ability to manage multiple tasks efficiently.
  • Proficient in navigating various software applications without becoming overwhelmed.
  • Strong organizational and time management capabilities.
  • Excellent interpersonal communication skills.
  • Proficient in Microsoft Office Suite and general computer usage.
  • Typing speed of at least 35 words per minute.
  • High School Diploma or GED is required.
  • Bi-lingual candidates are preferred.

What We Offer:

  • A supportive and enjoyable work environment.
  • Comprehensive training and communication.
  • Attractive benefits package.
  • Eligibility for complimentary or discounted cable services for employees residing in our service areas.
  • A culture that promotes professional growth.

Vyve Broadband is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by law.



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