Client Service Consultant II

3 weeks ago


Draper, Utah, United States HealthEquity Full time
Job Title: Client Service Consultant II

At HealthEquity, we're committed to empowering healthcare consumers to make informed decisions about their benefits. As a Client Service Consultant II, you'll play a critical role in delivering exceptional service to our clients, ensuring they have a seamless experience with our Commute Management Platform.

Key Responsibilities:
  • Provide exceptional service to clients through email and client portal correspondence, ensuring timely and accurate responses to their inquiries.
  • Build trust and deep relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Collaborate with internal teams to resolve complex client issues, leveraging resources effectively to ensure correct information is consistently provided.
  • Stay up-to-date on HealthEquity's product offerings, policies, and procedures to provide expert support to clients.
  • Participate in training and development programs to enhance skills and knowledge, ensuring proficiency in the Luum product.
Requirements:
  • 1-2 years of experience in client services or a related field, with a strong background in customer service.
  • High school diploma or equivalent required.
  • Ability to work in a fast-paced environment, navigating multiple computer applications and meeting adherence to schedule expectations.
  • Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients.

We're looking for candidates who can accommodate a Pacific or Mountain time zone for work hours. If you're passionate about delivering exceptional service and have a strong background in client support, we encourage you to apply.



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