Client Service Consultant II
3 weeks ago
At HealthEquity, we're committed to empowering healthcare consumers to make informed decisions about their benefits. As a Client Service Consultant II, you'll play a critical role in delivering exceptional service to our clients, ensuring they have a seamless experience with our Commute Management Platform.
Key Responsibilities:- Provide exceptional service to clients through email and client portal correspondence, ensuring timely and accurate responses to their inquiries.
- Build trust and deep relationships with clients, understanding their needs and preferences to deliver tailored solutions.
- Collaborate with internal teams to resolve complex client issues, leveraging resources effectively to ensure correct information is consistently provided.
- Stay up-to-date on HealthEquity's product offerings, policies, and procedures to provide expert support to clients.
- Participate in training and development programs to enhance skills and knowledge, ensuring proficiency in the Luum product.
- 1-2 years of experience in client services or a related field, with a strong background in customer service.
- High school diploma or equivalent required.
- Ability to work in a fast-paced environment, navigating multiple computer applications and meeting adherence to schedule expectations.
- Exceptional communication and interpersonal skills, with the ability to build trust and rapport with clients.
We're looking for candidates who can accommodate a Pacific or Mountain time zone for work hours. If you're passionate about delivering exceptional service and have a strong background in client support, we encourage you to apply.
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Client Service Consultant II
2 weeks ago
Draper, Utah, United States HealthEquity Full timeJob SummaryWe are seeking a highly skilled Client Service Consultant II to join our team at HealthEquity. As a key member of our Client Services team, you will be responsible for delivering exceptional service to our clients, building trust and deepening relationships, and providing expert support for our Commuter Benefits program.Key...
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